Due to growth within our Change department we have some additional Senior Business Analyst opportunities available! As a Senior Business Analyst, you’ll lead complex change initiatives end-to-end, shaping clear problem statements, aligning stakeholders, and translating needs into outcomes. In this role, you’ll work at the heart of delivery—getting to the root cause of business challenges, bringing clarity to stakeholder needs, and turning them into prioritised requirements and user stories that drive the right solutions. You’ll connect business vision with technical delivery, influence decisions through strong analysis and options appraisal, and help embed consistent, high-quality BA practice across programmes. You’ll bring strong analytical thinking and hands-on delivery experience across business change and I.T improvement programmes—spanning process design, system enhancements, and operational efficiency. You’ll also help coach and develop other Business Analysts across the function. This is a permanent, hybrid role based in our Swindon office, with 3 days per week on‑site.
The Benefits
- Salary up to £55,000
- Bonus scheme: 10% on target
- Pension: contribute up to 5% and Openwork will match, plus an additional 5%
- Critical illness cover
- Income protection: 1× salary
- Death in service: 4× salary
- 27 days’ holiday + bank holidays, with the option to buy up to 10 extra days
- Up to 3 paid working days per year for volunteering
- Wide range of flexible benefits, including private medical insurance, dental insurance, and more
Key Accountabilities
- Partnering with stakeholders to understand the current state (As-Is), define the future vision, and agree clear goals and problem statements.
- Translating stakeholder needs into prioritised requirements and clear user stories—using the right BA tools and techniques.
- Leading options analysis to shape recommendations and contribute to business cases and decision‑making.
- Designing, improving and re‑engineering end‑to‑end processes with SMEs, including procedures, communications, and training materials to support change delivery.
- Analysing workflows to identify performance improvements, remove waste, and pinpoint technology enhancements.
- Building strong stakeholder relationships to elicit, validate and secure sign‑off, and producing high‑quality governance documentation.
- Evaluating the impact of change to drive continuous improvement, acting as the senior link between business, project teams, and technology.
What will you need to succeed?
- Demonstrable business analysis experience.
- Proven track record in complex business and systems analysis, translating needs into clear functional and technical requirements.
- Qualifications such as the BCS Diploma in Business Analysis or Lean Six Sigma (desirable).
- A degree in Finance, Business Administration, Economics, Information Technology (or similar), or equivalent experience.
- Familiarity with project delivery tools and methodologies (desirable).
- Experience working with third‑party vendors and partners.
- Exposure to data analysis tools (e.g., SQL, Excel, Tableau) (desirable).
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