Position Overview
The Assistant Manager is second in command to the Store Manager and assists the Store Manager with all everyday activities. He/she should be capable of looking after the store when the Store Manager is absent. Therefore he/she is responsible for maintaining sales performance, profitability, customer satisfaction, merchandising standards, store operations and training and development across the entire store.
Job Description
- Ensuring the store exceeds the profitability expectations and exceeds all KPI targets by driving sales and motivating the team
- Setting the overall store sales plan yearly/monthly/daily and by individual and department
- Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store.
- Analysing sales across all departments and categories in order to improve on current average basket, conversion and overall sales
- Identify strengths, weaknesses and training needs of the team, ensuring all staff complete training as per company guidelines and providing ongoing development and coaching
- Network, recruit, hire and retain high quality management and associates to fill store profile and support succession planning
- Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom
- Meet or exceed profitability expectations in sales, payroll and shrink conversion
- Create and execute strategies to maximise store sales and minimise expenses
- Maintain high communication levels with every team member and carry out personal appraisals on a regular basis
Additional duties and responsibilities
- Participating in and attending all store meetings and other related functions
- Performing housekeeping and maintenance duties as required
- Willing and being available to travel and work from different locations when necessary
- Maintaining standards in line with the requirements of the job and any policies currently in place
- Assuming and completing other duties as assigned by management from time to time
- Working any additional hours as to the requirements of the job
- Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
Benefits
- Staff Uniform
- Store Discount
- Monthly Target Bonus
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