About Cleo
About The Company
About Cleo
At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.
Cleo is a rare success story: a profitable, fast-growing unicorn with over $300 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
About The Role
Join Cleo’s Strategy & Business Operations team, and be embedded in one of our Product Pillars. You will be focused on three core priorities:
Strategy & Planning - in close collaboration with Pillar & Product leadership, help validate the strategy & OKRs and drive quality in planning cycles.
Operations - help monitor performance of the Pillars and provide operational support to drive improvements.
Execution - support on specific initiatives within the allocated Pillar. For example, you could be project managing new credit products, making risk decisions and working with external regulators to deliver reporting, or driving the launch of a brand new product.
A Strategy & Operations role in Risk Decisioning and Business Intelligence is all about working with internal and external stakeholders to bring new products to market, ensuring a balance between regulatory compliance, customer satisfaction, and processes that can scale with us.
Key Responsibilities
- Own the operational backbone and day-to-day cadence of the pillar/business area
- Run core operating rhythms including planning, OKRs, and key leadership forums
- Act as a trusted operational partner to Product, Risk & Credit leadership, anticipating issues and removing friction
- Bring structure and momentum to complex, cross-functional discovery and early-stage initiatives
- Surface risks, dependencies, and decision points early to maintain speed and alignment
- Establish and uphold strong execution discipline through clear project management standards and processes
- Actively drive initiatives from idea to delivery, maintaining accountability, pace, and transparency
- Liaise cross-functionally with teams such as Product, Risk, Payments, Compliance, and external partners such as issuers or collections agencies.
What are we looking for?
- 3+ years of experience in an operations, strategy or a similar role, ideally in a Fintech business.
- Experience in a regulated product-led environment (banking, payments, credit)
- Ability to think strategically while executing effectively at an operational level
- A detail-oriented, data-driven approach to problem-solving
- Experience managing projects/programmes with multiple stakeholders
- Excellent communication and collaboration skills, with the ability to work effectively across all levels of seniority
- Comfortable navigating change and ambiguity in a fast-moving environment
- A team player with a proactive, problem solving mindset
What do you get for all your hard work?
- A competitive compensation package (base + equity) with bi-annual reviews, aligned to our The base salary range for this position is £70,000 - £95,000 annually.
- Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
- Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Wednesdays, we buy you lunch but you can come to the office on whichever days work best for you!
Other Benefits
- Company-wide performance reviews every 6 months
- Generous pay increases for high-performing team members
- Equity top-ups for team members getting promoted
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
- 6% employer-matched pension in the UK
- Private Medical Insurance via Vitality, dental cover, and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities, online and in-person
- We'll pay for your OpenAI subscription
- Online mental health support via Spill
- Workplace Nursery Scheme
- And many more!
Welcoming everyone
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice
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