BJ178 - Store Manager
Location: Knutsford
Salary: £40,000 - £50,000 Per Annum (DOE)
Working Hours: 40 hours Per Week.
Overview
First Military Recruitment are currently recruiting for a Store Manager on behalf of our client based in Knutsford. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement in the Tiling industry.
Duties and Responsibilities
- To lead and manage the day to day operations of the office & warehouse team
- To ensure goods are despatched & received by customers on time and accurate to the order
- To provide an industry leading service which is cost effective, compliant with all current legislation, and as safe as reasonably practicable
- To manage the main warehouse staff so they perform their functions efficiently and effectively
- Ensure branch is opened and closed on time and staffed to a satisfactory level, managing the rota & holidays. Recording absence in the correct manner.
- To provide front line customer service for customer orders, refunds and complaints
- To ensure customer complaints are resolved in a cost-effective way whilst maintaining a high level of customer satisfaction
- To ensure invoices & payments are made on time (including wages)
- Lead the direction and motivation of staff to create a driven and engaged workforce
- Lead first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages
- Lead development of staff skills through delivering and suggesting training. Identify areas for improvement and lead their personal development using all resources available
Skills and Qualifications
- Experience within a tiling showroom, tile warehouse, or builders' merchant
- Handling bulk orders, quick turnarounds, and urgent site requirements
- Understanding trade pricing, margins, and credit accounts
- 2 years+ Management experience
- Experience leading and motivating Sales Advisors and Warehouse individuals.
- Have a proven track record of achieving sales targets and generating new business
- Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service
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