Overview
Belyfted is a financial technology (FinTech) company that offers money transfer services, focused on remittances to and within Africa. The role is IT User Support / Operations based in London and full-time.
This description presents the IT User Support / Operations position and related responsibilities and qualifications.
Responsibilities
- Windows 10 and Microsoft O365 troubleshooting
- Resolution of software and hardware issues (laptops, desktops, printers)
- Installation and configuration of laptops
- Software issues for in-house applications
- Handling tickets in the IT ticketing tool
- Quick analysis and incident management, with close collaboration with the expert team
- Preparing new hardware
- Building laptops and PCs with SCCM
- Basic meeting support knowledge (Teams and AV Support)
- Physical installation of cabling, monitors, docking stations, PCs, printers
- Basic network knowledge (patching)
- Able to present training material both in person and on Teams (training material provided by Belyfted)
- Work as part of a dynamic 1st and 2nd line user support team; analyse incidents, problems and service requests, propose solutions and help implement them; escalate and follow up as needed
Qualifications
- Previous experience of supporting mobile devices and hand-held devices
- Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA)
- Previous experience working in a corporate IT environment is an asset
- Excellent customer-facing and communication skills; adaptable and welcoming of change and communicating change to customers
- Kiosk Bar: welcoming users, troubleshooting and providing solutions
- Excellent time management and organizational skills
- Stress resistant, team spirit and customer-minded
- Willing to take initiative and be hands-on
- Very good communication skills, both verbal and written in local language and good command of English
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