Senior Consultant

Responsibilities

• Provide day‑to‑day leadership, coaching and direction to a team of Consultants and Associates, ensuring consistent delivery of high‑quality client work, promoting technical excellence, and supporting individual development and performance.
• Take accountability for resource planning, workload allocation, and the operational effectiveness of the team Lead, develop and performance‑manage a team of Consultants, conducting regular 1:1s, providing structured feedback, supporting career progression and overseeing development plans.
• Oversee team workload allocation in collaboration with the Corporate Consulting Lead, ensuring service delivery is resourced appropriately across the portfolio.
• Support team members in developing strategic consulting skills, ensuring consistent quality and alignment to People Solutions’ standards.
• Conduct formal performance reviews, objective‑setting and salary/bonus input in line with internal people processes.
• Act as the escalation point for team‑related issues, providing guidance and ensuring timely resolution.
• Embed a culture of continuous improvement, encouraging innovation and sharing of best practice across the team.
• Full accountability for and retention of a portfolio of clients across multiple lines of business (Group Risk / Healthcare).
• Undertake a Customer Relationship Manager role on strategic clients and develop innovative and practical solutions to inform / solve issues.
• Work with the new business team on the development of client opportunities.
• Provide structured mentoring and line management support to team members, including coaching, skills development and performance oversight.
• Champion the development and implementation of team‑wide consulting frameworks, methodologies and proposition enhancements.
• Ensure consistency in client delivery across the team, performing quality assurance reviews and providing technical guidance as needed.
• Act as a senior representative for the team in cross‑functional or firm‑wide initiatives, ensuring team perspectives and needs are considered in broader business decisions.
• Engage in high level strategic conversations with key clients to uncover broader organisational needs, shape long‑term health and benefit strategies and identify opportunities for value‑added, revenue‑generated initiatives.
• Able to share wider client stories and therefore advise more broadly than immediate service lines.
• Internal and external networking to contribute positively to the image of People Solutions.
• Proactively drive and improve commercial value and sustainability of client services.
• Undertake second‑pair‑of‑eyes checks and have technical oversight of others’ work.
• Act as a role model, leading by example.
• Drive service improvements, quality initiatives and efficiencies in working practices.
• Contribution to seminars and articles for publication.
• Support the recruitment of new associates into the People Solutions team.

Qualifications

• Proven experience line‑managing or leading a team of consultants or analysts, including performance management and coaching.
• Strong leadership skills with the ability to inspire, motivate and develop others.
• Experience managing resource allocation, prioritisation and operational efficiency within a consulting or client‑delivery environment.
• Ability to provide constructive feedback and manage performance issues sensitively and effectively.
• Demonstrated leadership capability, including setting direction, driving accountability, enabling high performance and role‑modeling expected behaviours.
• Extensive experience in the UK benefits market.
• Appreciation of current market dynamics and strategic challenges for corporate clients.
• In‑depth product knowledge of core insurance processes.
• Strong professional negotiation and persuasion skills to achieve objectives.
• Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights.
• Strong client‑relationship skills and desire to take ownership of key strategic relationships with senior stakeholders.
• Strong verbal and written communication and client‑relationship skills which can be adjusted to suit the audience.
• Ability to juggle multiple priorities and manage time effectively, focusing on balancing priorities, targets, and deadlines.
• Good critical thinker and ability to distil complex issues down into clear, actionable tasks.
• Literate in all MS Office applications and particularly proficient in Excel and PowerPoint.

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