Company: Ideas + Outcomes
Location: London
Posted: April 17th, 2026
Package: £55,000 base salary (pro‑rated if part‑time). OTE £70,000 including performance bonus. Profit share on top.
Hours: Full‑time or 0.8 FTE – your choice, agreed at offer stage.
9‑Day Fortnight: Compress your hours over 9 days and take every other Friday off. This is a contractual option, not a perk we might take away.
Location: Central London, hybrid. 3 days in the office, flexible hours between 08:00‑18:00.
How to Apply: Do not just send a CV. Tell us why this role interests you, what you would bring, and why you are a strong fit. Then attach your CV. Applications without context will not be prioritised.
Please Note: We receive 400‑500 applications per role and cannot respond to everyone. We will only contact candidates we wish to take forward. There is no visa sponsorship available – applicants must have a permanent right to work in the UK.
Ideas + Outcomes transform the future and create lasting value for businesses worldwide. A creative company founded on one truth. When you know your customer, you change the game.
Our work spans retail and ecommerce, healthcare and pharma, education, and the public sector. Much of it is complex. Most of it matters.
We are Drum Recommended, rated 9.3/10 by our clients.
This is a hands‑on Account Director role focused on day-to-day client ownership and delivery.
You will be the primary lead for a portfolio of accounts, typically 3–6 active clients. Your portfolio value will vary with mix and is expected to sit below the threshold that would warrant a dedicated Client Partner position.
You will brief work, drive delivery, solve problems, and be the first call when clients need support. You will work with project managers on larger or more technical programmes, while remaining accountable for the client experience and commercial outcomes.
You are accountable for both revenue and profitability. Good revenue with poor margins does not work. You will grow accounts where appropriate, protect margin, and ensure work is delivered on time, on budget, and to a standard that keeps clients coming back.
Base salary is supported by a performance bonus tied to client retention, account growth, client satisfaction, Drum Recommends ratings, and referrals.
Account growth and development (20% of your time)
Identify and develop opportunities to grow revenue within your existing accounts. Understand client business objectives, spot gaps, and propose solutions that deliver measurable value. Support new business efforts when opportunities align with your experience or client sector. Participate in pitches and RFPs from brief stage through to handover, ensuring smooth transitions when new work is won. Build trusted advisor relationships with senior client stakeholders (with senior escalation support available when required).
Client relationship management (20% of your time)
Maintain strong, proactive relationships with clients across your portfolio. Conduct regular reviews, check‑ins, and planning sessions appropriate to account size and complexity. Tease out challenges, blockers, and unspoken problems before they escape. Be the client’s first point of contact when something needs solving. Ensure clients feel heard, supported, and confident in the agency’s ability to deliver.
Project and programme delivery (60% of your time)
Manage the day‑to‑day delivery of client projects and programmes. Translate client needs into clear, actionable internal briefs for creative, UX, strategy, and development teams. Brief teams properly, ensuring context, constraints, and success criteria are understood. Attend and contribute to client workshops, working sessions, and planning meetings. Work in partnership with project managers on larger or more complex programmes, maintaining overall client accountability. Drive work through the business, removing blockers and keeping momentum. Manage budgets, timelines, and scope to protect margin without compromising quality. Ensure delivery standards meet or exceed client expectations and contribute to 9/10+ Drum Recommends ratings.
Commercial accountability
Own the revenue and profitability performance of your client portfolio. Forecast revenue accurately and flag risks or opportunities early. Manage scope, budget, and client expectations to protect margins. Ensure invoicing, reconciliation, and financial reporting for your accounts is accurate and timely. Contribute to the agency’s overall financial health through disciplined account management.
We are looking for a T‑shaped client services professional. Deep in client management, commercial ownership, and delivery – but broad enough across disciplines to hold your own in conversations about brand strategy, creative development, campaign planning, UX, and web development. You do not need to be a specialist in any of these, but you need to understand enough to brief well, challenge constructively, and translate between client needs and specialist teams.
The best people for this role have typically worked across integrated or multi‑discipline agencies. They understand how campaigns, creative, brand, digital, and development connect – and they know how to orchestrate work across those disciplines without losing the thread.
Beyond that, you are:
Experience: A minimum of 7 years in client services or account management within agency environments. We would expect experience across at least three solid agencies – people who have only worked in one place tend not to have the breadth we need. A proven track record of managing accounts, driving delivery, and growing client relationships is essential.
Integrated background: You must have worked across multiple disciplines, not just one channel. We need someone who has lived in environments where brand, creative, campaigns, digital, and web development sit under one roof, or who has built that breadth by moving between agencies.
Sector experience: Strong preference for healthcare, pharma, or retail experience, ideally across both B2B and B2C. A credible background in at least one regulated or complex sector will set you apart.
Commercial acumen: Strong understanding of budgeting, forecasting, profitability, and revenue management.
Project management: Able to manage projects directly when needed, and equally able to work alongside seasoned project managers on larger projects and programmes, enabling them to deliver and succeed.
Client relationship management: Proven ability to build and maintain senior‑level client relationships, with evidence of retention and satisfaction.
Communication: Excellent written and verbal communication skills. Able to present, facilitate, and negotiate with confidence.
Technical proficiency: Comfortable with Mac, Office, cloud‑based project management and collaboration tools, and AI tools. Some practical experience using AI in a professional context is expected.
Organisation: Exceptional organisational skills, attention to detail, and ability to work at pace in a deadline‑driven environment.
Team collaboration: A natural collaborator who works well with project managers, creatives, strategists, and developers without relying on formal line management authority.
You will report to the Group CEO. You will work closely with colleagues in strategy, creative, UX, development and project management.