Engagement Manager

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.

Learn more at risk.lexisnexis.com.

About Our Team

Our team drives executive-level customer engagement, partnering closely with clients to build trusted, long-term relationships with senior stakeholders. We operate at the intersection of strategy, risk expertise, and technology to deliver measurable customer outcomes at scale.

About the Role

As an Engagement Manager, you’ll work on an ongoing basis with our largest customers to drive the utilization of the LexisNexis Digital Identity Network to create positive business outcomes. You’ll pair with Strategic Account managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer.

Responsibilities

• Single point of contact for general consulting, incident reporting and escalation for our key customers
• Providing strategic oversight for LexisNexis Risk Solutions project teams integrating new use cases for your customers
• Ability to complete quantitative analysis for the purpose of developing tactical or strategic client solutions, to identify and mitigate risk or to provide regular reporting
• Advocating on behalf of your customers with LexisNexis Risk Solutions internal staff in Products and Engineering
• Pairing with Strategic Account Managers to identify new follow-on sales opportunities
• Travel may be necessary
• Develop models for resource planning and consumption as well as key performance metrics for project/program success
• Establish rigorous execution discipline & communication process: risk management, mitigation, tracking, scheduling trends vs baseline, recovery actions, executive reporting & stakeholder communications

Requirements

• Experience of post-sales consulting experience in the security or fraud industry, especially with large organizations
• Requires practical expertise in fraud and general knowledge of fraud related areas
• Strong verbal and written communication skills in Polish and English
• History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers
• Strong SQL and/or Python skills
• Fluency with data analysis and visualization tools
• Experience working with Rules Engine
• A keen eye for detail, accuracy and strong critical thinking skills with advanced judgement capability

Working for you :

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

Learn more about the LexisNexis Riskteam and how we work here.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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