We are seeking an exceptional Treatments Manager to join the Health Club & Spa team at Claridge's.
Claridge's Spa is an epicentre of wellness, showcasing healing rituals, restorative body work and the latest bio-innovation to amplify emotional, physical and spiritual wellbeing.
As Treatments Manager you will be responsible for:
- Overseeing therapist performance, conducting regular reviews and coaching to promote consistent service standards.
- Supporting recruitment, onboarding and ongoing training and development of therapy team to ensure capabilities align with brand standards.
- Ensuring all treatment protocols are delivered accurately and in accordance with LQA/Forbes service standards.
- Ensuring excellent guest experience and navigating guest feedback.
- Conducting regular inspections of the treatment areas to ensure all facilities are maintained to the highest standards of cleanliness, safety and presentation.
- Coordinating with housekeeping, maintenance and laundry teams to promptly resolve operational issues and maintain facility excellence.
- Ensuring that the treatment facilities are stocked with supplies to deliver services, overseeing stock management in accordance with departmental budgets.
- Supporting revenue generation through effective management of treatment bookings, therapist utilisation and retail performance.
- Writing rotas for the therapy team.
- Implementing initiatives to ensure excellent operational function of the treatments division and ensuring SOPs and Risk Assessments are up to date.
- Working cohesively with the Spa Operations Manager and Spa operations teams, ensuring excellent knowledge of the spa operation and displaying confident ability to support this function as and when required.
- Working closely with the Spa Director to support and implement the overall spa strategy and to enhance the spa treatment menu.
- Delivering treatments in accordance with the spa and brand standards.
Successful candidates for our Treatments Manager opportunity will have:
- Minimum of 2 years' experience in the Luxury Spa Industry.
- Previous experience of training and developing a therapy team.
- Minimum NVQ Level 3 but level 4, CIBTAC and/or CIDESCO qualification is preferred.
- Extensive knowledge in massage techniques including Swedish, Deep Tissue and Prenatal.
- Experience in skincare analysis and advanced facial techniques/technologies.
- The ability to deliver an exceptional spa treatment, adapting to individual guests' needs.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
- Referral Scheme 'Introduce a Star' where you can earn up to £1,500*.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.).
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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