Customer Success Manager

Job Title: Customer Success Manager

Job Location: London, UK

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level: Mid-Senior level

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global‑leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health supports the total health and well‑being of over 35 million lives worldwide with our clinical expertise, global presence and digital well‑being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award‑winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

Our Team and What We’ll Accomplish Together

At TELUS Health, we're not just growing - we're on a mission to be the most trusted wellbeing company in the world. And we need a passionate Customer Success Manager like you to help us get there.

Our EMEA Customer Success Team comprises a dynamic team of over 30 professionals, spanning the UK, Netherlands, France and Germany. We are united in our goal to enhance employee wellbeing worldwide.

Your Opportunity

As we experience rapid growth throughout EMEA, you'll be at the forefront of our expansion. Our Customer Success team plays a pivotal role, responsible for nurturing the overall business and executive relationships with TELUS Health customers. As a Customer Success Manager, you'll have the opportunity to cultivate trusted advisor relationships with our clients, empowering them to elevate employee engagement and enhance overall wellness through the TELUS Health solution.

This role offers a chance to be part of our dynamic and rapidly growing team, working with a leading innovator in wellness solutions. You'll also have the opportunity to work with a diverse range of clients, both national and international, from various industries.

Why This Matters

Both domestically and globally, the need for employers to provide wellbeing support to their people has never been greater. We show up in a big way for our clients to make a genuine difference to their employees, and their business outcomes. Every partnership you forge brings us one step closer to our vision of a healthier, more productive workforce across the globe.

What You’ll Do

• Drive Strategic Partnerships: Develop deep relationships with client organizations, especially at the C-level, ensuring high retention and satisfaction through regular business reviews and strategic planning.
• Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives that maximise the value clients receive from TELUS Health solutions.
• Connect & Collaborate: Foster a vibrant client community by facilitating best practice sharing, organising networking events, and building strong internal partnerships to resolve client needs efficiently.
• Grow & Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements.
• Monitor & Optimise: Set and track performance targets, gather client feedback, and work with internal teams to enhance the overall customer experience and drive product improvements.

What You Bring

• 3+ years of experience in Account Management, Success Management or other customer facing relationship roles, additional experience in B2B sales is preferred.
• Consistent track record meeting and exceeding annual quotas.
• Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.
• Proven track record of success in retaining and growing relationships with accounts and managing complex alliance and channel partners.
• A strong consultative approach to problem‑solving and project management, and a desire to exceed client expectations at every turn.
• Strong interpersonal skills, and solid written and oral communication skills
• A proactive, entrepreneurial spirit and mindset with the ability to adapt and thrive in dynamic environments
• Experience with Salesforce or comparable CRM for data‑driven decision making
• Travel within the assigned region(s) will be required

What We Offer

• Sales incentive plan
• Comprehensive training and onboarding programme
• Primarily remote work with a strong preference for candidates based in or around London
• Pension
• Private Medical Insurance including Digital GP
• Healthcare Cash Plan – claim back dental bills or the cost of new glasses
• Dental Plan
• Life Insurance
• Group Income Protection
• 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
• Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
• Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need

About Us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID‑19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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