Job Location (Short): Manchester, United Kingdom
Workplace Type: Hybrid
Req Id: 2367
Responsibilities
Octave's Safety division provides industry-leading incident management and computer aided despatch software to emergency services around the world.
The Senior Application Engineer (SAE) role is part of the UK Safety team, which delivers support, software implementation and software configuration services to one of Octave's key UK customers. The role is currently subject to a hybrid working arrangement which requires ad‑hoc days based at our customers’ offices in Manchester.
Reporting to the Team Manager, the SAE will provide customer services including system administration, Database Administration, technical implementation, and support for the Computer Aided Dispatch (I/CAD) product and complimentary applications located at the customers offices. The SAE will deliver a range of activities according to their experience and will provide support and implementation services.
Suitable candidates must have good customer facing experience, a logical and systematic approach to problem solving and great customer focus.
- I/CAD live systems 1st and 2nd line support with potential for inclusion in an out of hours on‑call rota (additional payments apply).
- Fault management where an issue has been passed to Octave's second / third level support engineers or other third party via the customer’s fault management software.
- Implementation of product releases, updates, and functionality changes, including system testing and configuration.
- Preventative maintenance to address issues such as log file housekeeping, scheduled checks, disk utilisation, system load and performance.
- Production of site reports and solution documentation including low‑level and high‑level designs.
- Collaborate closely with customer teams to both understand their requirements.
- Working on other Octave UK sites to assist with software rollouts and provide support if required.
- Performing and advising on database administration tasks, including resolving data integrity issues, and identifying performance improvements.
- Implementing Map upgrades.
- Oracle Database Management (approx. 60% of role)
- Monthly Checks
- Implement regular DB changes for new developments.
- Implement security requirements from the customer teams.
- Data sync and purge.
- Montor and maintain database replication.
- Build DBs onto new environments when required.
- Supporting Oracle patching.
- Creating, maintaining, and updating reports
- Oracle audits.
- Advanced SQL queries (ad hoc)
- Supporting and Managing Data Guard.
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Required Knowledge
- Microsoft Operating systems (client and server) and networking technologies
- Relational Databases and SQL (preferably Oracle)
- Scripting languages (e.g., PowerShell)
Highly Desirable Knowledge And Experience
- Experience of working in an application support position for a software vendor
- Experience of working as a Database Administrator for a software vendor or service provider.
Education And Experience
- Minimum of a 2:1 degree in an IT related subject or equivalent relevant experience.
- Candidates should have over five years related practical IT experience.
- Ability to obtain full security clearance.
Key Attributes
- Excellent communication skills, written and verbal.
- Logical approach to problem solving and defining workflows.
- Proven ability to work to deadlines and prioritise effectively.
- Flexibility: this role benefits from a wide variety of tasks and will reward those who embrace the challenges presented to them.
- Willingness and enthusiasm for mentoring junior colleagues.
- Full, preferably clean, driving licence.
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About Hexagon
Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
- In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
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