An established and growing IT services organisation is seeking a Technical Services & Warehouse Manager to lead its warehouse operations and technical services function. This is a hands‑on leadership role, responsible for ensuring efficient processes, high service standards, and strong team performance.
Reporting directly to the Chief Operating Officer, you’ll play a key role in driving operational excellence, improving workflows, and supporting customer delivery across logistics, repairs, and technical services.
Key Responsibilities
You will be responsible for delivering a high-quality service experience through effective management of warehouse operations and technical support activities, including:
- Managing technical support queries and contributing to bid support where required
- Overseeing stock allocation, dispatch, and overall warehouse efficiency
- Optimising warehouse processes and maintaining accurate inventory control
- Monitoring and updating customer systems with relevant service data
- Managing returns processes, including Proof of Delivery (POD) updates within internal systems
- Triaging returned equipment and coordinating repair workflows
- Staging and configuring IT hardware for deployment
- Maintaining tools, test equipment, and technical resources
- Conducting diagnostics and testing across a range of IT and network devices
- Leading, developing, and managing a team, including training plans and performance reviews
- Supporting projects involving stock management, warranties, and RMA processes
- Ensuring smooth day‑to‑day team operations
Additional Responsibilities
- Build strong relationships with customers, suppliers, and internal teams
- Demonstrate flexibility to support wider business needs
- Identify and address ongoing training and development requirements
Skills & Experience
We’re looking for someone with a blend of technical knowledge, operational experience, and leadership capability:
- Strong problem‑solving skills with the ability to analyse information and make sound decisions
- Excellent communication skills, both written and verbal
- Experience with IT hardware staging and configuration (builds, deployment readiness, etc.)
- High level of IT literacy, including Microsoft Office and internal systems
- Ability to manage and prioritise a busy workload effectively
- Comfortable working under pressure while maintaining high standards
- Experience within an RMA or returns‑based environment is advantageous
- Proven experience in warehouse management, including stock control and process optimisation
Personal Attributes
- Self‑motivated and proactive
- Able to work independently and take initiative
- Logical and solutions‑focused thinker
- Strong team player with a collaborative approach
- Confident decision‑maker with good problem‑solving abilityOpen and effective communicator
What’s on Offer
- Long‑term career progression within a growing organisation
- Competitive salary and benefits package
- Tailored training and development opportunities
- Supportive and collaborative working environment
- Strong focus on sustainability and responsible business practices
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