The Company
Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ‑100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
RCGH Consulting (Retail, Consumer Goods & Hospitality)
Cognizant’s RCGH Consulting unit is seeking talented consultants with extensive domain experience coupled with consultative experience of executing large scale business change and IT solutions in the RCGH industries. The role provides an opportunity to join a rapidly growing, high‑energy and entrepreneurial team working with leading UK brand names.
Job Description
Drive business analysis efforts across retail data and analytics projects including current state assessments, business use case development, requirements gathering, and solution design. Ensure alignment with retail operations, merchandising, supply chain and customer experience strategies.
Responsibilities
- Lead and drive Business Analysis across workstreams to drive and support the execution of retail and consumer goods initiatives for our customers
- Improving processes across the business by identifying and implementing logistical practices
- Engage with business stakeholders and conduct workshops for requirement elicitation
- Map business processes and user journeys, developing business domain models and associated documentation – Business process modelling, Process flow modelling, Data flow modelling, Stakeholder analysis
- Create the business requirements document including non‑functional requirements
- Create Process Maps (L1 L2 L3 L4) and undertake gap analysis
- Document BRDs, FSDs, NFRs and RTMs
- Support internal and external delivery teams with project planning, functional and non‑functional requirements, testing, reporting, implementation and post‑implementation activities
- Support and facilitate the test team and business teams during business process validation
- Support end users in adopting functional changes (e.g., training documentation, implementation support)
- Contribute to research design and writing of articles/whitepapers and participate as a team member in collateral development
- Retail‑Focused Strategy Development: Support the creation of data strategies tailored to retail environments focusing on improving customer insights, inventory optimisation and sales performance
- Data Domain Expertise & Technical Analysis
Data Quality & Governance
- Champion data integrity across retail systems (e.g., POS, CRM, ERP). Identify and resolve data quality issues, ensuring consistency and reliability for reporting and analytics.
Technical Proficiency
- Utilise SQL and other data tools to analyse large datasets, validate business requirements, and support the development of dashboards and reports. Collaborate with data engineering and architecture teams to ensure scalable solutions.
- Retail Data Understanding
- Act as a subject matter expert on retail data flows, including customer transactions, product hierarchies, and promotional data. Ensure business requirements are technically feasible and aligned with strategic goals.
- Insight Accessibility – Design frameworks to measure the impact of analytics solutions on retail KPIs (e.g., conversion rates, basket size, footfall). Improve discoverability of data assets through documentation and metadata management.
Tools & Methodologies
- Experience with BI tools (e.g., Power BI, Tableau), data modelling techniques, and agile delivery frameworks.
- Familiarity with cloud data platforms (e.g., Azure, GCP, Snowflake) and metadata management tools.
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