Business Analyst

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This range is provided by Peaple Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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We have partnered exclusively with a growing contact centre consultancy looking to onboard a Business Analyst. You’ll work closely with cross-functional teams to enhance delivery quality, with an initial focus on a high-profile government programme involving contact centre implementations.

Due to the nature of the work, you will need to be eligible for SC clearance.

The Role:

• Run workshops, interviews, and surveys to understand business needs and challenges
• Map current contact centre processes (e.g., call routing, escalation, AI use)
• Work with architects and vendors to ensure solutions match business needs
• Support change impact analysis and communication planning
• Provide regular updates to project managers and stakeholders

The Candidate:

• Minimum of 3 Years experience in similar roles within contact centre.
• Public Sector or BPO experience is a plus
• Basic understanding of frameworks like ISO27001, ISO22301, PCI-DSS v4.0, Cyber Essentials+, GDPR, ITHC
• Confident communicator at all organisational levels
• Strong analytical skills and ability to produce high-quality documentation

The Package:

Base salary: up to £55,000

• 25 days annual leave
• Travel Insurance

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  IT Services and IT Consulting

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