We're looking for a driven, personable sales professional to join a fast-paced hospitality business with a culture built on teamwork, professionalism, and genuine care for guests and colleagues alike.
This is a varied role combining responding to sales enquiries and relationship building with social media marketing to drive brand awareness and bookings.
Sales Activity
- Proactive business development activities through responding to sales enquiries through the website
- Updating the company's website with available stock.
- Posting sales stock on external partner websites.
- Demonstrating the features and benefits and highlighting what makes the offering unique.
Customer Relationship Management
- Building a presence and become known as a point of contact for sales and upgrades.
- Deal directly with customer enquiries and sales face-to-face, over the telephone, social media and by email.
- Posting in and responding to customer queries in owner's groups on Facebook etc.
- Building and maintaining strong customer relationships for now and the future.
- Confidently and professionally respond to customer concerns or objections.
- Ensuring that all communication is professional and in keeping with the values of the business.
CRM Management/Administration
- Updating the CRM with customers' information, leads, sales documentation and more.
- Extracting leads from the CRM each day, to create appointments etc.
- Accurate sales documentation completed in the required timescales.
- Develop an understanding of the management software, used for existing owners.
Person Specification
- Experience in sales or a customer-focused environment
- Confident generating new business and converting enquiries into bookings
- Experience managing social media platforms for business purposes
- Creative mindset with the ability to produce engaging content
- Well organised with good time management skills
- Professional, personable, and passionate about delivering great customer experiences
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