Field Service Engineer
Location: Field based - Camden Town/Notting Hill
Job type: Permanent, Full Time
Hours: 39 hours, Monday to Thursday, 8.00 am - 4.30 pm and Friday 8.00 am - 4pm with 30 mins unpaid lunch
The Impact You Will Have
Support our customers with servicing medical equipment on site, including beds, mattresses, couches, baths, trolleys and hoists. This role offers longevity, responsibility, opportunity to learn, and entry into an evolving Medical industry.
Key Responsibilities
- Follow service itinerary and procedures, optimising time and minimising costs.
- Ensure that all tasks comply with statutory legislation, local policies and codes of practice, including Health and Safety, COSHH, and safe working procedures, reporting any incidents.
- Undertake fault diagnosis, rectification and maintenance on electrical/mechanical equipment.
- Understand and work toward Key Point Indicators.
- Complete and submit all relevant documentation accurately on a handheld device within agreed timescales to meet Service Level Agreements.
- Liaise with the customer, giving notice of visit with an agreed date and time once work is allocated.
- Request necessary materials for work completion.
- Ensure work area is clean and documentation is completed post‑service.
- Provide feedback and contribute ideas for product and service improvement.
- Maintain all tools, spares and equipment within care in a safe working condition, highlighting any unsafe items to the Regional Service Manager immediately.
- Support other Service Engineers within the team when required.
- Follow infection prevention and control policies to protect patients, staff and visitors from health‑care associated infections.
- Ensure compliance with Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) and agreed Service Contracts regarding Provision and Use of Work Equipment Regulations 1998 (PUWER).
- Maintain a working knowledge of policies, procedures and work instructions, ensuring they are implemented at all times.
Qualifications
- City and Guilds/NTEC/ONC or similar qualifications in mechanical/electrical engineering (desirable)
- Experience in mechanical/electrical engineering (essential)
- Familiarity with ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007 (desirable)
- Excellent communication skills and a high level of customer service.
- Valid UK driving licence, as you will be required to drive a company van.
Skills You Will Need
- Motivated and passionate about your work.
- Strong problem‑solving skills and resourcefulness.
- Understanding of electrical or mechanical engineering.
- Good communication skills.
- Ability to work to deadlines.
- Good time management.
- Knowledge of the principles of Health and Safety.
- Basic IT skills and ability to work with an iPad and iPhone.
What We Offer
- Long Service Awards.
- Benefit from our holiday buy and sell scheme, salary sacrifice vehicle scheme, eye care vouchers, cycle‑to‑work scheme, perks app, discounted gym memberships, and more.
EEO and Diversity Statement
Arjo is proud to be Disability Confident, committed to inclusive employment practices, and supports the Armed Forces Covenant and Mental Health Charter. We are recognised as a Great Place to Work for 2025. We strongly encourage applicants from all parts of society to create a diverse and equitable workplace.
Additional Information
- Due to the nature of this role an Enhanced DBS (formerly CRB) Disclosure will be required at the company’s cost.
- You will be required to participate on an out of hours rota.
- Applicants must live within a reasonable distance to the area covered.
- By applying for this role, you are giving Arjo permission to store your personal information.
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