Job Title : Production Manager
Salary : £46k to £72k pa (pro-rota)
Location : London
Reference : J1456
Contact :
Telephone : 0141 647 6688
Categories :
3 month contract – immediate start
Job Purpose
- Assist production team to deliver printed requirements of the client. Largely DM orientated collateral.
- To process client orders
- To deal with client enquiries on the phone and via email and face to face.
- To proactively manage customer orders, ensuring budgets are met and print production processes are followed.
- Assist with providing reports as required
- To work actively with the production team to deliver the highest level of customer service possible.
- To purchase print from an approved supplier base
- Assist in spotting opportunities to group orders and increase print “better buying” opportunities.
- To help in the growth and development of all clients
- To manage suppliers ensuring quality and service is to a high standard
- Ensure that all best practices are followed
Resource responsibility
- Financial: budgets, income, assets, contract values etc. Assist with providing weekly accurate forecasts
- Assist with influencing forecast bank to stretch
- Assist with team GP targets
- Ensure variances there are no variances
- Build relationships with key customers to ensure maximum level of activity is managed.
Non-financial
- Meeting all client SLA’s
- Ensure you are working within the approved supply chain
- Ensuring that no more than 1 non-conformance per month
- Maintaining all ISO procedures
Knowledge & Skills Required
- A minimum of 3 years experience in managing and delivering Direct Mail campaigns.
- A minimum of 3 years experience in managing and buying print services, including B1 / B3 / B3 Litho, Screen Printing, Digital printing and wide format.
- A minimum of 5 years experience in managing client requests.
- Account management experience beneficial
Key Accountabilities
Relationships
- To ensure clients orders are delivered on time
- To work effectively with suppliers and other third parties, responding as appropriate to queries about orders in production.
- To deal with and escrow all non-conformances within 48hrs
- To work to the specific SLA’s set out within the client’s accounts.
- To raise any system issues with the Senior Production Manager to ensure a streamlined production process is maintained.
Decision Making
- To purchase print at the most competitive price and the most appropriate supplier.
- To proactively monitor the quality of production output supplied by the printer, seeking feedback from both internal and external customers and communicating the feedback appropriately within the team.
- To work with Senior Production Manager to make sound judgements about when to act and when to check, and about appropriate solutions and relevant action.
- To propose and if approved, investigate and assist with implementing innovative ways of delivering the print services that are within the remit of the role.
Discretion
- To work proactively and on their own initiatives and with production team
- To be self-motivated, working with little supervision and communicating clearly with line manager about own development needs.
- To be discrete about all confidential personal information.
- To project a positive image of the organisation to external audiences.
Impact and Accountability
- To ensure all production orders are managed through the approved supply chain, are authorised in accordance with production process and supported by appropriate original documentation e.g. POD’s client PO’s etc.
- To contribute actively to the development of all Marketing policies and procedures.
- To ensure the client experience is as positive as possible, but clear communication through telephone and backed up on email.
Knowledge
- To keep abreast of, leading edge production and manufacturing capabilities within the market, appraise the organisation with, and assist with the implementation of changes in systems.
- To have knowledge of ways to reduce costs to clients, but new or different methods of production.
People Management and Development
- To act as a team player and support the team where possible
- To be an effective member of the team.
Working context
The post holder is expected to be able to organise and prioritise workload, especially around client delivery dates / services quality and innovation, and have the flexibility to respond to increases in workload / tight deadlines. Some working outside of normal office hours might be required to meet deadlines, but this is not expected to be regular.
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