Senior Account Manager
Permanent Full-Time Basingstoke (Hybrid - 3 days onsite, 2 from home)
Commission Car Allowance Private Healthcare 4x Life Assurance
About the Company
Join one of the UK's leading Electronics Manufacturing Services (EMS) providers, specialising in PCBA manufacturing, supply chain solutions, and specialist electronic components. Serving a diverse mix of industries, the company delivers high‑quality, reliable, and cost‑effective manufacturing and supply chain services that help customers bring technology to life.
Role Overview
As a Senior Account Manager, you will take ownership of a key customer portfolio, identifying opportunities for growth while ensuring exceptional levels of service. You'll be the primary point of contact for your accounts, building long‑term relationships, aligning internal teams, and ensuring flawless execution of projects from quotation through to delivery.
Key Responsibilities
- Act as the main point of contact for your assigned customer base.
- Build strong, long‑term relationships that support sustained business growth.
- Ensure customer requirements and technical expectations are communicated clearly across internal teams.
- Conduct regular meetings—on‑site and virtual—to review performance, address ongoing projects and identify new opportunities.
- Identify and nurture new sales opportunities within existing accounts.
- Collaborate with the external sales team to attract new customers.
- Support strategy development for account expansion and increased revenue.
- Lead pricing discussions, contract renewals, and proposal creation.
- Work closely with engineering, procurement, and production teams to ensure seamless delivery of customer projects.
- Track order progress, monitor timelines, and resolve any issues promptly.
- Assist customers with technical enquiries, involving internal specialists when needed.
- Stay informed about market developments, competitor activity, and evolving customer needs.
- Represent the business at trade shows, industry events, and networking opportunities.
- Maintain accurate records of customer communication, project updates, and sales activity in the CRM system.
- Provide management with regular reports, forecasts, and insights on account performance.
Key Skills & Experience
- Technical understanding of electronics, PCBA, or manufacturing processes.
- Proven experience in account management and customer growth.
- Excellent relationship‑building skills across both technical and commercial stakeholders.
- Strong negotiation and contract management abilities.
- Results‑driven mindset with a focus on customer satisfaction and revenue.
- Willingness to travel throughout the South of England to meet customers (as and when required).
#J-18808-Ljbffr