Job Description
The role of Trainee Field Engineer is important to us. You will be responsible for using technical expertise to install a range of vehicle telematics products into customers’ vehicles in a highly professional and timely manner, ensuring best‑practice techniques at every stage of the process. This role focuses on customer needs and satisfaction, building and enhancing relationships with customers to become the preferred supplier while always adhering to company policies and guidelines.
Responsibilities
- Maintain proactive daily communication with customers to ensure resolution and appropriate follow‑up, leading to customer satisfaction.
- Complete health and safety documentation before commencement of each installation or repair.
- Ensure the “Job Sheet” is completed in full and signed by an authorised person before leaving the installation or repair.
- Perform the allocated work on time, accurately and with a high quality of workmanship.
- Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment.
- Maintain the accuracy of assigned inventory to ensure accountability and integrity of stock, ensuring all company equipment is kept secure at all times.
- Encourage a ‘tidy van, tidy mind’ attitude.
What You Can Expect of Us
- A friendly culture that mirrors our proposition to our customers.
- A fast‑growing organisation that defines itself as agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A hard‑working, fun, efficient, respectful, positive, supportive, innovative, and ambitious environment.
Qualifications
- Clean UK driving licence.
- Good attention to detail, good judgment and logical decision‑making.
- Hands‑on individual who is happy to roll up their sleeves and resolve any problems or issues that may arise within the department.
- Team player confident and a self‑starter, with the ability to operate in a dynamic environment.
- Proven ability to work under pressure and to tight deadlines.
- Initiative and problem‑solving ability, a pro‑active approach and a “can‑do” attitude.
- A strong desire to effect continuous improvements to systems and processes.
- Good planning and organisational skills.
- Willingness to stay away overnight.
- Excellent communication and listening skills.
- A polite, confident and friendly manner.
- Flexibility and quick thinking.
- Well‑organised and diligent, even under pressure.
Benefits and Commitment to Diversity
- Global Female Health Policy & Female Health Champions.
- Pregnancy Loss and Fertility Treatment Policies.
- Endometriosis Friendly Employer (UK).
- Women‑focused gym & female health events.
- Mental Health First Aiders.
- Disability Confident Committed Employer (Level 1).
- Race at Work Charter signatory.
- Proud sponsor of Crewe Pride and Cheshire Pride Awards.
- Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates and will provide necessary adjustments or accommodations at any stage of the process.
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