Role Overview
At JA Mar Hall, we are committed to elevating our guest experience towards Forbes Travel Guide luxury standards. We are seeking a confident, hands‑on Food and Beverage Supervisor who will play a key role in delivering exceptional service and supporting the leadership team across all food and beverage operations. With a strong focus on restaurant service, this role is ideal for someone who thrives on the floor, leads by example, and takes pride in delivering refined, attentive, and personalised guest experiences. You will also demonstrate flexibility to support across all food and beverage outlets including bar, breakfast, afternoon tea, and events.
Key Responsibilities
Service Leadership
- Take an active supervisory role in the delivery of food and beverage service, with a primary focus on the restaurant.
- Lead service shifts, ensuring smooth, efficient, and high-quality guest experiences.
- Be present and visible on the floor, supporting the team and engaging with guests.
- Step into a leadership role in the absence of managers, ensuring continuity of standards.
Restaurant Excellence
- Drive exceptional restaurant service standards, ensuring attention to detail in every aspect of the guest journey.
- Support the delivery of refined and personalised service in line with luxury expectations.
- Assist in implementing and maintaining SOPs to ensure consistency and quality.
- Lead by example in service style, presentation, and guest interaction.
Team Support and Development
- Supervise and support food and beverage assistants during service.
- Provide on‑the‑job coaching, guidance, and feedback to team members.
- Support daily briefings, ensuring the team is informed, confident, and service‑ready.
- Foster a positive, professional, and high‑performing team environment.
Multi‑Outlet Support
- Demonstrate flexibility to support across all food and beverage operations including restaurant service, gallery bar, breakfast, afternoon tea, weddings, meetings, and events.
- Adapt to business needs, supporting peak periods and special functions.
Standards and Guest Experience
- Ensure all service areas are presented to a luxury standard at all times.
- Handle guest feedback confidently and professionally, escalating where required.
- Support the implementation of brand standards and evolving Forbes level service expectations.
Operational Responsibilities
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- Assist with opening and closing procedures across outlets.
- Ensure cleanliness, organisation, and readiness of all service areas.
- Support stock control, mise en place, and smooth service flow.
- Maintain compliance with health, safety, and licensing standards.
About You
- Previous experience in a restaurant or hotel food and beverage supervisory role.
- Strong passion for restaurant service and guest experience.
- A hands‑on, proactive approach with confidence leading shifts.
- Excellent attention to detail and presentation standards.
- Strong communication and team leadership skills.
- Flexible and adaptable, with the ability to work a variety of shifts across the week.
- A desire to grow within a luxury hospitality environment.
Why Join Us
- Competitive salary plus Tronc, paid via an independent tronc system, meaning your monthly earnings are topped up through service charge.
- Free luxury leisure club membership.
- Discounted membership for friends & family.
- 50% discount on Spa treatments.
- Golf day discounts for you, friends, and family.
- 50% discount on food for you +3 guests, and 25% off beverages.
- Discounts on overnight stays for JA Mar Hall and our sister properties.
- Friends & family hotel rates.
- Access to Wisdom, our confidential wellbeing support programme.
- Access to exclusive £100 room rates across the PoB Hotels collection.
- Free on‑site parking and complimentary use of leisure facilities.
- Uniform provided (role dependent).
- Recommend‑a‑Friend bonus scheme.
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