As a TPS Parts Sales Executive you’ll be responsible for handling external sales enquiries and achieving allocated sales targets for Volkswagen TPS. You will develop and maintain long term relationships with customers whilst providing expert knowledge, advice and support. Your role will be to ensure that all parts orders are efficiently and accurately processed and that all stock purchase records are correctly maintained. You will also ensure that all company policies and procedures are adhered to at all times whilst professionally representing the TPS brand.
You will have regular business customers that require account management and product upsell.
Responsibilities
- Achieve personal target KPI‘s and revenue objectives
- Accurately identify parts to meet the customer sales requirements
- Utilise all product promotions effectively to achieve specific targets set
- Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.
- Resolve any customer concerns or complaints professionally, seeking additional support where necessary
- Record and feedback lost sales opportunities to the Sales Manager
- Maintain a professional and smart appearance at all times, and conduct business with the highest level of integrity and professionalism
- Maintain accurate customer records adhering to GDPR policies
Qualifications
- Previous experience in the motor trade in either parts or service, involving regular telephone contact with retail and trade customers
- Ability to build strong and trusting relationships
- Ability to relate well to others and work as part of a team
- Excellent communication skills and telephone manner
- Good IT skills
- Demonstrates excellent attention to detail and accurate record-keeping
Benefits
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family
#J-18808-Ljbffr