Homelessness Triage Officer (Temp: Crawley, West Sussex)

A fantastic opportunity has emerged for a Triage Officer to join the homelessness department of one of Adecco's most improved public sector clients in a temporary assignment within their housing options team.

Working hybridly (4 days each week) in our client's Crawley office in West Sussex, this is a full time (37 hours per week, Monday to Friday) role. Successful candidates will need to interview clients (virtually, over the telephone or in person) who present themselves as homeless.

Key elements of this role include:

• Triaging all new homeless approaches
• Making enquiries to establish the reason to believe a client is eligible and homeless
• Setting new households up on the system
• Recording accurate case notes
• Checking Section 21 validity (training can be provided)
• Booking appointments for homeless advisers
• Making referrals and signposting to other support services
• Giving general basic information and advice about housing options

This role would suit a junior homelessness professional. It would be great if the successful candidate had some knowledge of the Homelessness Reduction Act, but extensive experience, S184s, PHPs and prevention work is not required.

Requirements

• Willingness to work hybridly (4 days each week) in our client's Crawley office
• Ability to start on short notice
• Comfortable with the above responsibilities and qualifications

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