Sales Manager | Meadowhall (Full Time)

Key Responsibilities

• Supports the team in representing the brand with their personal styling
• Educates the team on our brand identity and ways of working
• Supports the team through change
• Works well under pressure
• Ensures the team understand and conduct themselves in line with our brand values
• Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
• Communicates relevant company news to the team

Delivering the Reiss Experience

• Supports the team in delivering the Reiss Experience across all customer interactions and touchpoints
• Sets the team up to prioritise the customer, making sure they always feel appreciated and valued
• Delivers an elevated service
• Educates the team so they can inspire and advise customers about all available products and services
• Ensures the team builds and nurtures customer relationships, increasing a loyal customer base
• Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers

Expected Results

• Understands store targets, budgets and KPI levers
• Motivates and helps the team deliver personal sales targets and KPI's
• Supports the team to use all tools and services available to achieve personal targets, achieve targets and deliver
• Meets deadlines by planning, prioritising and effectively delegating
• Drives sales using all commercial reports to take necessary action
• Helps the team understand what is required of them in their role and the impact they have on the business

Safety and Operations

• Supports the team in adhering to all company policies and procedures
• Complies with all health and safety checks and procedures in-store
• Ensures the store is opened and closed safely and efficiently
• Actions replenishment and deliveries within deadlines
• Meets all online and stock‑out deadlines
• Investigates and resolves any operational issues (e.g., till discrepancies, stock loss)
• Ensures BoH areas are maintained correctly in line with the company standards
• Deploys the team effectively across the store to complete required tasks and meet deadlines

High‑Performing Team Development

• Adapts their communication style for individuals
• Has a high level of emotional maturity to get the best from themselves and their team
• Provides clarity when giving instructions or direction
• Recognises achievements, gives praise as well as constructive feedback to improve performance
• Resolves any performance issues within the team and takes appropriate action (e.g., using ROC's)
• Completes training and regular performance conversations, setting clear goals
• Helps the team think for themselves by asking questions
• Encourages the team to share their point of view
• Knows when to elevate difficult situations to management
• Contributes to a diverse and inclusive environment

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