Working on your own initiative and as part of a team you will be expected to ensure the smooth operation of product support enquiries in your area, by working in an efficient manner, achieving customer satisfaction by ensuring the company delivers the service as promised. By providing aftersales/product support to the retail sales team, service centres, dealer network and end-user customers.
The management of dealer and service centre after‑sales support activities.
Monitoring of product performance, on site reviews and machine set‑up.
Liaison with key account customers ensuring that their operations are offered first‑class support, effectively enhancing their perception of the Reesink UK product range.
Prime objective is to always approach tasks with education in mind, to learn and to pass on the knowledge gained to others. Constantly raising the standards of all involved with the Reesink UK product range.
Key Responsibilities
- To receive and follow up technical enquiries, from the source.
- Manage the dealer/branch /service centres in such a manner that all after‑sales concerns are efficiently handled and fully resolved.
- Ensure that the dealers/branch and service centres are following and working within the policy and procedures of the brands distributed by Reesink UK.
- Carry out after‑sales meetings with dealers/branch/service centres at least once every quarter using a pre‑advised and agreed agenda.
- Carry out after‑sales reviews at agreed intervals with key account customers using the preprinted form and guidelines.
- Keep accurate records and reports of all visits and corrective action.
- Ensure ‘Product Quality Observation System’ forms are processed and closed promptly.
- Liaise with all departments across Reesink UK and IRE.
- Prepare and carry out dealer and operator training courses.
- Attend shows and exhibitions as required.
- Assist with demonstrations as required.
- Assist production with technical issues.
- Be aware of and understand all technical information, e.g. bulletins, service manuals etc.
- Have a full working knowledge of the product range including options and variances.
- Attend training and service schools as requested, both in the UK and overseas.
- Ensure warranty claims are processed and closed quickly.
- Assist the Account Managers in the promotion and sales of the product where appropriate.
- Carry out Tournament support when required.
- Carry out any duties as requested by the company in accordance with their contract of employment.
- To have a positive and professional manner when representing the company.
- As a company employee you will abide by the company rules and adhere to the Health and Safety policy.
The person
Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning.
Ability to multi‑task.
Team Player.
Job core competencies
Customer orientation.
Integrity.
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