Retail Deputy Manager – The Works
18 hour contract
As a Deputy Manager, you support the Store Manager in leading the team, delivering an exceptional customer experience, driving commercial performance, and maintaining high operational standards. You step up to lead the store in the Store Manager’s absence and act as a role model, motivating, coaching and ensuring each shift runs smoothly.
**Job Responsibilities**
- Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
- Take ownership of key operational areas such as stock management, merchandising, and compliance.
- Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
- Coach and develop team members, providing feedback and support to help them grow.
- Manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
- Support recruitment, onboarding and training of new team members.
- Monitor store performance and contribute ideas to improve sales and efficiency.
- Ensure health & safety, cash handling, and loss prevention procedures are followed.
- Foster a positive, inclusive, and high‑performing team culture.
**Skills and Behaviours**
- Experience in a supervisory or team leadership role within retail or customer service.
- Strong communication and interpersonal skills.
- Confident in leading a team and making decisions.
- Organised with the ability to manage multiple priorities.
- Customer‑focused with a passion for delivering great service.
- Flexible and reliable, with a hands‑on approach.
- Experience in a high‑volume or high‑value retail environment.
- Familiarity with retail systems and reporting tools.
- Experience supporting recruitment, training, or performance management.
**Leadership Qualities**
- Inspire and motivate the team in line with our employer brand, values and purpose.
- Lead the team to reach their potential and help the store achieve record sales.
- Work collaboratively with support departments and peers, providing constructive feedback.
- Support the well‑being and career aspirations of team members through ongoing conversations.
**Benefits**
- 25% colleague discount and exclusive double‑discount days.
- MyWorks – access to online discounts across hundreds of retailers, holidays, utilities, tech and more.
- Family‑friendly leave – enhanced maternity, paternity and adoption pay.
- 33 days holiday, including bank holidays, with increase for long service.
- Can‑Do Academy – training and development opportunities.
- Stream – claim early access to 50% of wages.
- Share Scheme – share ownership opportunity.
- 24/7 employee support through Retail Trust Charity, including an Employee Assistance Programme.
- Healthcare Cash Plan for everyday healthcare costs.
- Long‑service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
Our Purpose – To inspire reading, learning, creativity and play.
Our Values – Crafty, Caring, Can‑Do.
We listen, we care, and we celebrate diversity. Our roles are open to everyone, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. If you need reasonable adjustments for an interview, we will support you.
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