PART-TIME CUSTOMER SERVICES EXECUTIVE (MATERNITY COVER)

Part-time Customer Services Executive (maternity cover)

Chapel Down are recruiting a temporary Customer Service Executive to join our Sales Administration team. Our customer service executives are the first point of contact for customers seeking product/service advice by telephone or email. The primary goal of the role is to process all trade, consumer and internal orders, give first rate customer service to all and resolve queries and problems with competent understanding, efficiency and enthusiasm.

Key Responsibilities

• Process all manner of sales orders, from order-capture through to despatch and on time, in full delivery.
• Day to day problem solving, stock control and communication with customers, shareholders, colleagues and third party logistic partners.
• Manage and maintain relationships with logistics providers. Monitor and report on their performance.
• Handle internal and external telephone queries, taking orders and directing calls effectively, in line with brand guidelines on tone of voice.
• Resolve product, packaging and service complaints by following our complaints procedure and using own initiative through to customer satisfaction. Record all complaints in line with procedure, look for patterns and report on findings.
• C ontribute to our outbound call programme/schedule, ensuring regular contact with our independent off trade customer group. Use scheduled calls to detail special offers, gather feedback and capture key data.
• Help to implement seasonal or occasion specific on and off trade activations.
• Provide logistical support to our wider sales teams.

Essential Skills and Experience

• Ability to work well in a fast-paced environment, prioritise effectively and meet daily deadlines without compromising accuracy;
• Experience in providing excellent customer service and how to provide it for a premium brand;
• Strong attention to detail and high level of accuracy in all communication;
• Excellent communication and relationship building skills;
• Skilled in complaint handling and resolution, with a customer-first mindset;
• Experience in telephone based sales role and knowledge of wine is advantageous though not essential.

LOCATION AND HOURS

This role is based on-site at our production and warehouse location in Ashford, Kent. The working pattern will be 3 days per week.

WHAT WE CAN OFFER YOU:

This is a temporary role with the following:

• Wine allowance and employee discount
• Company pension
• Employee Assistance Programme
• Quarterly company social events

ABOUT CHAPEL DOWN

Chapel Down is England’s leading and largest wine producer with an award-winning range of sparkling and still wines.

Chapel Down’s status as the most recognised English wine brand is supported by its partnerships with flagship sporting and cultural events including Ascot, The Boat Race and Pub In The Park and Chapel Down is the ‘Official Sparkling Wine’ of the England and Wales Cricket Board. Our products are widely available in the premium off trade, as well as being served in some of the UK’s finest bars and restaurants.

The Company also welcomes approximately 60,000 visitors a year for winery tours and tastings at its brand home and retail experience in Tenterden, Kent.

Chapel Down is proud to be recognised in Sunday Times ‘Best Places to Work’ in 2023, 2024 and 2025.

If this sounds like your next opportunity, we would love to hear from you. Please forward your application, highlighting your key experience and achievements, to the link or email: careers@chapeldown.com

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