Customer Service Specialist

Overview

Lutron – Orluna is seeking a proactive and customer focused Customer Service Specialist to join our team at our Dunstable office. In this key role, you will support the sales function and act as a central point of contact for our customers, delivering accurate, timely, and professional service throughout the quotation, order management, and aftersales journey.

You will play an essential part in ensuring a seamless customer experience by coordinating with internal teams, resolving enquiries efficiently, and maintaining the highest standard of service at every stage.

Responsibilities

• Prepare accurate quotations, pro‑formas, and sales orders using Sage.
• Provide daily administrative and customer service support to Sales Managers.
• Act as a key point of contact for customer enquiries via phone and email.
• Handle technical queries, escalating to specialist teams when necessary.
• Process customer orders efficiently while maintaining a high level of accuracy.
• Manage configurable product options and pricing structures with precision.
• Log and manage customer complaints and product returns in line with internal procedures.
• Maintain accurate records and documentation across customer service systems.
• Identify and support improvements to manual processes and workflows.
• Work collaboratively with customer service, sales, and technical teams to ensure a seamless customer experience.

Qualifications

• Demonstrated proven interpersonal skills with a genuine customer focused approach.
• Excellent attention to detail, particularly when preparing quotations and processing orders.
• Proven analytical and problem‑solving abilities.
• Able to work effectively both independently and within a team environment.
• Comfortable handling manual administrative tasks and processes.
• Confident using IT systems; experience with Sage is an advantage.
• Capable of working at pace while consistently maintaining accuracy.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.

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