Role Overview
Role: FM Contract Administrator
Location: Beeston
Salary: 14.00ph PAY
Hours: 8am - 5pm Monday to Friday
Duration: 3 months Temp to Perm
Main Purpose
FM SCHEDULER – The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients. Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.
Responsibilities
- Scheduling work across the stated contract
- Reacting to emergencies raised by the client and overseeing engineer\'s attendance
- Plan efficiencies of location and response time improvements
- Schedule PPMs / WAFs to Subcontractors
- Taking ownership of workload daily
- Diagnose technical abilities and fault reported to determine "P" code is correctly applied
- Handling customer complaints or queries via telephone, email or letter
- Manage completion of PPMs on Maximo
- Manage completion of reactive tasks on Maximo
- Control and issue engineer\'s uniform
- Production of monthly performance report
- Management of Contract performance schedule
- Chasing subcontractors\' reports/schedules
- To achieve the teams agreed performance targets and ensure that SLA\'s are met
Skills & Knowledge
IT Knowledge:
Experience & Qualifications
- Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
- Excellent communication skills and ability to work well as part of a team
- Ability to work in a fast-paced environment, multitask and make effective decisions quickly
- Experience of working in financial performance penalties
This PFI contract has responsibility for four mental healthcare sites delivering Hard FM, fabric, pest control, window cleaning, manned guarding and grounds maintenance.
Note: Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You\'ll find a wide selection of vacancies on our website.
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