Freight Forwarding Specialist
Location: Shipley, West Yorkshire
Salary: Up to £30,000
Job Type: Full Time / Permanent
An established and well-regarded freight forwarding business is seeking an experienced Operations Coordinator to join its Agency / Imports team. This role is key to maintaining high service levels for overseas agents and import clients while supporting internal sales and operational teams.
Key Responsibilities
- Manage day-to-day communication with overseas agents and import customers
- Handle customer queries via phone and email, including shared inbox management
- Obtain rates and prepare quotations and service options
- Process bookings and maintain accurate records using CargoWise and internal systems
- Liaise with customers, suppliers, subcontractors, and overseas partners
- Prepare, check, and issue shipping documentation, including Bills of Lading
- Ensure accuracy of data entry and compliance with operational procedures
- Proactively resolve operational issues and customer queries
- Support internal sales teams by delivering a high standard of operational service
Required Experience
- Previous experience in freight forwarding operations (import/export)
- Strong customer service and relationship management skills
- Confident IT skills; CargoWise experience highly regarded
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