Our client is looking for a Front Office Manager for their 4-star hotel in Hertfordshire. The role would suit a Reception Manager looking for their next management role within a growing nationwide group.
The Front Office Managers focus will be the consistent delivery of high standards of service and as such a key area of responsibility will be training staff to the correct level. You will be directly responsible for the reception and nights team within the hotel.
The Role
- As a Front Office Manager, you will be responsible for the efficient and effective performance of the reception and nights team.
- Whilst pro-actively performing your duties you will be giving quality service to both internal and external customers.
- Check that room allocation and upgrades are conducted proficiently.
- Ensure guests are welcomed and receive an outstanding level of customer service.
- Management and training.
- Liaising with all departments on a daily basis.
- Monitoring revenue figures to ensure targets are met.
Experience and Skills required
- Experience in a similar role is essential.
- Must have previous fine dining experience and worked to AA standards.
- Good communication and interpersonal skills.
- Ability to motivate and train staff.
- Able to work to deadlines.
- Able to work within budgets.
Salary and Benefits
- My client is offering the successful Front of House Manager a salary up to £27,000.
- 5 out of 7 days.
- Opportunities for promotion and progression as the property expands.
- 28 Days Holiday including bank holidays.
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