Role Outline
Business Support Associates (BSA) provide the highest level of customer service to our contractors, Sales partners and internal teams. They are the contractor’s sole point of contact once onsite, managing any queries, mid contract changes, extensions and offboarding, whilst adhering to operational compliance. They remain in regular contact with their stakeholders, working in partnership to achieve the strategic goals of the business. The BSA reports directly to the BSM.
Core Responsibilities
- Delivers a high level of customer service to both internal and external customers
- Acts as sole point of contact, within the Field Support Group, for all contractor queries and proactively seeks solutions, escalating where appropriate
- Responsible for data entry, validation of data and integrity for all information entered into Allegis Internal systems
- Responsible for the updating and maintenance of contractor records on Allegis Internal systems & Salesforce
- Supports/partners with Time & Expense Associate with the Adjustment process, contacting external stakeholders where required
- Develops strong relationships with Sales partners and peers in other departments to support the strategic aims of the business
- Work in partnership with Time & Expense Associates to resolve internal business queries
- Support the Time and Expense Associate and Sales Partners with ad-hoc reporting, as required
- Understands and applies legislation effecting the business and contractors, managing change in line with legislation
- Understands right to work requirements and restrictions, applying working knowledge applicable contractors
- Advises consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
- Complete ad hoc projects and duties as requested by manager
Skills/Behaviours
- Natural team player
- Customer focused, helpful and willing to support at all times
- Understanding of the principle for providing excellent customer service
- Acts with self-confidence, decisiveness and integrity at all times
- Resilient and composed
- Leads self and others, able to inspire
- Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
- Ability to work under pressure, manage high workloads whilst maintaining ability to organise and prioritise
- Excellent attention to detail and accuracy skills
- Previous working knowledge of Microsoft and Oracle packages
- Previous experience of working within an office or administration
- Good communication skills – must be able to build both local and remote working relationships
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