The sales administrator supports the sales team by handling inbound and outbound customer communication, processing orders, maintaining accurate records and ensuring a smooth day-to day sales operations.
Order Capture, Entry and management
- Collating orders received by the wider team across the business, sense checking and entering into Orderwise
- Ratifying e-commerce orders and processing
- Working with the wider team to manage stock issues to ensure order fulfilment
- Working with the delivery team to hit customer delivery requirements
Customer Service
- Managing inbound customer sales queries via phone and email
- Credits and returns
- Handling complaints
- Credit management and aged debt
Telesales
- Adhoc outbound call activity based on specific campaigns/requirements
- Some proactive prospecting
Requirements
- Previous customer facing experience with the ability to handle customer queries
- Strong attention to detail
- Ability to work accurately and independently
- Excellent verbal, written and interpersonal skills.