Warehouse Manager (E-commerce & Logistics)
Are you an experienced Warehouse Supervisor or Warehouse Manager with B2C e-commerce experience looking to lead operations in a fast-growing international business?
We are seeking a hands-on Warehouse Supervisor to take full ownership of warehouse operations, drive KPI performance, and build a high-performing team within a dynamic e-commerce distribution environment.
This is an exciting opportunity for someone who thrives on operational efficiency, process improvement, and team leadership and enjoys working in a fast-paced B2C fulfilment setting. Being Fluent in Mandarin is essential due to WMS system being in Mandarin and also communication with stakeholders also required.
About the Role
As our Warehouse Operations Lead (UK), you will oversee end-to-end warehouse and e-commerce fulfilment operations, including inbound, storage, picking, packing, shipping, and returns.
You will play a key role in implementing best-in-class warehouse processes, improving operational performance, and ensuring seamless B2C order fulfilment within cost and service targets.
You will also lead and develop a team of 4 5 warehouse operatives, setting clear standards and driving a culture of continuous improvement and accountability.
Key Responsibilities Warehouse Operations & KPI Management
- Develop, implement, and continuously improve Standard Operating Procedures (SOPs) across:
- Inbound goods inspection
- Inventory storage and layout planning
- Order picking and packing (B2C fulfilment)
- Outbound dispatch and quality control
- Returns and reverse logistics
- Monitor and optimise key warehouse KPIs, including:
- Inventory accuracy
- Order fulfilment speed (dispatch SLA)
- Mis-shipment and error rates
- Implement 6S / Lean warehouse principles to maintain a safe, efficient, and organised environment
- Drive improvements in warehouse productivity, space utilisation, and cost efficiency
Inventory Management & Space Optimisation
- Lead cycle counts and perform root cause analysis on stock discrepancies
- Implement corrective actions to improve inventory accuracy and stock control
- Plan and optimise warehouse layout, including:
- Storage zones
- Picking areas
- Packing and dispatch zones
- Improve workflow efficiency across picking, packing, and shipping operations
- Use data to optimise warehouse capacity and storage density
Team Leadership & Operational Support
- Recruit, train, and manage a team of warehouse operatives
- Conduct performance reviews and support ongoing employee development
- Foster a culture of accountability, safety, and continuous improvement
- Act as the first point of contact for operational issues and emergencies
- Coordinate internal teams to ensure smooth daily operations and business continuity
Requirements
- Proven experience as a Warehouse Supervisor, Warehouse Manager, or Logistics Operations Manager
- B2C e-commerce fulfilment experience is essential (high-volume order picking, packing, and shipping)
- Strong understanding of warehouse KPIs, SLAs, and performance management
- Experience implementing SOPs, process improvements, and operational best practices
- Solid knowledge of inventory control, cycle counting, and stock accuracy
- Demonstrated experience managing warehouse teams
- Highly organised, proactive, and solutions-driven
- Comfortable working in a fast-paced, international environment
- Chinese language skills are essential due to daily communication with HQ in China
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