To provide a range of clerical & receptionist support services and general office duties to the Dermatology department teams by ensuring that case notes are complete with relevant documentation and investigation/test results.
This is a fixed‑term secondment due to time‑limited funding. The role requires close liaison with patients, relatives, carers, wards, and health‑care providers to maintain high‑standard service and effective communication.
Responsibilities
- Act as the focal point for the reception of patients, relatives and carers, ensuring a high standard of service is maintained at all times.
- Maintain effective liaison with the relevant wards and departments within the hospital and with patients and other healthcare providers associated with the Consultant’s team to ensure a prompt and effective communication system.
- Assist in the upkeep of departmental clinical information and general filing of correspondence.
- Deal with queries in a timely manner via the telephone or face‑to‑face, escalating as appropriate.
- Request investigations and test results identified at the last attendance or on referral letters and flag missing items to clinic receptionists.
- Include appropriate clinic outcome forms to record the outcome of the consultation (e.g., added to waiting list, discharged, etc.) by clinic reception staff.
- Responsible for regular case‑note maintenance and accurate filing.
- Responsible for monitoring and selecting future waiting‑list patients.
- Have an understanding of the 18‑week RTT process and a knowledge of the Trust Patient Access Policy; agree to adhere to these policies in accordance with national Trust guidelines.
- Work to strict Trust and Government policies regarding waiting‑list management and the 18‑week guideline.
- Ensure patients are contacted regarding offers of appointment dates and times.
Benefits
- Development opportunities, both professional and leadership development.
- Ongoing support from recruitment to when you join our team and beyond.
- Staff benefits including an employee assistance programme, discounted gym membership, onsite fitness classes and car schemes.
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