Customer Consultant

My client, a well‑established and highly regarded organisation, are seeking a Customer Consultant to join their busy team.

This is a customer‑focused position, working within an in‑house travel environment, supporting a loyal member base with holiday bookings.

Responsibilities

• Taking inbound calls from customers and providing a professional and friendly service.
• Arranging accommodation and travel bookings tailored to individual requirements.
• Managing enquiries via phone and email.
• Providing guidance and support throughout the booking process.
• Maintaining accurate records and ensuring a high level of attention to detail.
• Developing and maintaining strong product knowledge through training and team collaboration.
• General administration as required.

Qualifications

• Travel experience is preferable but candidates without it will be considered.
• Strong communication skills, both verbal and written.
• A professional and confident telephone manner.
• Excellent organisation and attention to detail.
• A positive, team‑focused attitude.
• Good IT skills and the ability to learn new systems.

If this opportunity sounds like the right next step for you, please contact Liam for more information or click apply now.

We aim to respond to every applicant. However, if you have not heard from us within 10 days, please assume that on this occasion your application has been unsuccessful, or the role has now been filled. You are welcome to contact our office or email us to discuss other opportunities.

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