Position Overview
We are looking for a highly motivated and confident Productivity (Labour Optimisation) Consultant who will work with our Sales, Project Management, and Customer Success teams at every stage of the customer life cycle to provide Solution and Industry‑based knowledge and expertise.
You will work closely with Fourth’s prospects and customers, understanding their business, operating practices, and opportunities for process improvement, identifying growth opportunities and labour demands. You will develop a deep understanding of Fourth’s customers and provide guidance to their teams on how to maximise their return through utilising Fourth’s scheduling tools.
This role involves site visits to customer locations; therefore, flexibility of working hours as well as the ability to adapt to our customers’ requirements are necessary. You will build great relationships and act as an ambassador for the company and our products, consulting on best practices and sharing industry experience and expertise.
Primary Responsibilities
- Collecting and collating information and data necessary to enable the creation of demand metrics within the various Scheduling solutions through a combination of site visits, discussion, observation, timing, calculation, and analysis.
- Delivery of tailored solutions containing scheduling metrics as part of the implementation process. Presenting the findings from the visit/review/analysis process, articulating opportunities, challenges, potential return on investment, and proposing a suitable path forward.
- Ensuring all qualified sales opportunities are supported through the sales cycle, maximising chances of sales success and delivering optimal deal size every time.
- Supporting the successful implementation of the Scheduling solutions through customer engagement sessions, training, and aftercare.
- Maximising user adoption and return on investment for Fourth’s customers, expanding user adoption of Fourth’s scheduling solution through aftercare projects, regular reviews, and guidance.
Preferred Experience And/or Qualifications
- Operational experience within the hospitality sector.
- Experience consulting with customers and solving problems through creative technical solutions.
- Balanced and observant, with an ability to identify and tactfully communicate productivity opportunities.
- Ability to quickly understand customer requirements and design suitable solutions using relevant experience and best practice knowledge.
- Exceptional presentation, solution demonstration, training, and meeting facilitation skills.
- Ability to work independently and deliver to timelines.
- Emotional intelligence and ability to communicate at all levels.
- Focused, with a meticulous attention to detail.
- Driven to deliver to standards of excellence.
- Analytical, logical, organised, and creative.
- Comfortable working in a team environment yet confident enough to achieve results independently.
- Friendly, polite, professional, and flexible.
Benefits
- 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays.
- ⌚️ Flexible working hours and hybrid working environments.
-