Derby Mickleover Hotel, Signature Collection By Best Western
Are you highly motivated and experienced in hotel management? We're looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.
What You’ll Do
- Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and manage department heads and staff to ensure efficient and effective operations.
- Optimize revenue streams and control costs to meet financial goals.
- Adhere to legal requirements and regulations.
- Develop and implement strategies to improve guest satisfaction.
- Handle guest complaints promptly and ensure resolution.
- Develop and maintain relationships with key stakeholders, vendors, suppliers, and community members.
- Participate in the development and implementation of hotel policies and procedures.
- Develop and implement crisis management plans and protocols.
Why Join Us?
Be part of a team dedicated to delivering exceptional guest experiences and ensuring smooth operations. If you’re ready to lead with expertise and make a significant impact, we want to hear from you!
Benefits
- Enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate
- Proven experience as a hotel operations manager or in a similar role.
- Strong leadership and management skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders.
- Strong financial management skills with the ability to maximize revenue and control costs.
- Strong knowledge of hotel operations and industry trends.
- Strong problem‑solving skills and ability to make decisions in a fast‑paced environment.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Bachelor’s degree in hospitality management or a related field preferred.
If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
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