Customer Support Administrator
Telford
Permanent
£28,000 - £30,000 per annum, 33 days annual leave inclusive of Bank Holidays
Monday to Friday 37.5 hours per week
We are working with a prominent business that is based in Telford who are looking for a Customer Support Administrator to join them on a permanent basis. The Customer Support Administrator will be responsible for providing a professional and proficient service to their global customer base by supporting with the effective scheduling of engineer & installers diaries, and all associated tasks to ensure work is completed as arranged.
Duties will involve:
- Customer Support department interface for customer enquiries.
- Maintain accurate and up to date paper and computerised customer files.
- Processing of all customer enquiries, including generating quotations, processing orders and dispatch of goods.
- Generating and issuing recommended system spares quotations.
- Assist in the provision of performance accounting reports for quotations, orders, services.
- Assist in arranging all scheduled and non-scheduled service visits and installations worldwide.
- Assist in scheduling internal resources, including customer support, engineering and manufacturing.
- Organise travel arrangements for engineers.
The ideal candidate will have:
- Advanced written and verbal communication skills.
- Good working knowledge of MS Outlook, Excel.
- Attention to detail and accuracy.
- Advanced organisation skills.
- Developed IT competence.
- Experience / exposure to a customer support role is desirable.
- Confident, positive and energetic disposition.
- Keen to accept responsibility and accountability.
- Self-driven for continued learning and development.
Reference: DE26915
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