The Peninsula London is excited to announce we are seeking an AssistantEvents Operations Manager, reporting to the Events Operations Manager. This position is a senior role deputizing in the absence of the Events Operations Manager or Director of Conference and Events and responsible for the efficient and profitable operation of the division whilst ensuring exceptional levels of Food and Beverage service and team engagement. smooth running of the operations.
With events spaces that impress and inspire, offering lavish business lunches, banquets, and dinners to suit all manner of events. Delectable British, International, and Cantonese cuisine is being created for every type of event. The acclaimed international culinary team can also accommodate a variety of special requests, including halal and kosher meals.
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market-leading remuneration, service charges and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
- Promote The Peninsula London to becoming a recognized culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.
- Represent hotel management, when dealing with all operational and guest service issues related to the Food & Beverage Division and elevate to the Director of Conference and Events, Executive Sous Chef, Exec Chef, Director of Sales and Marketing, and EAM, Food & Beverage.
- Establish and maintain positive guest and colleague interactions with good working relationships.
- Plan and oversee the set-up of function including checking the physical layout of the room, providing the team with correct set-up information, and requisitioning of relevant equipment in a timely manner.
- High-level ability to lead and oversee the Conference or Events delivery ensuring the success of the function.
- Ability to introduce and communicate directly to individual hosts, reviewing details and making themselves accessible to the host for any need that may arise
- Plan the manpower requirements for the forthcoming business ensuring that all cost lines adhere whilst service is not compromised.
- Create meaningful and impactful relationships with event planners and other bookers
- Install a high level of careful attention to all banqueting equipment and ensure that regular stock takes are carried out.
General requirements
- Extensive experience leading a team within the Conference and Events department within a 5* luxury hotel environment.
- Experience with training techniques and various service styles including various set-up styles and understanding of AV and logistics management.
- Passion for service and food and beverage. Good communication skills with a friendly and approachable demeanour.
- Excellent time management and organizational skills, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
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