Job Title: Luxury Retail Security Officer (Patrol / Standing position)
Location: Bicester Village
Reports To: Security Team Leader / Security Manager / Head of Security / Account Manager.
Pay Rate: £Various - depending on store
Hours: Various - Resilience (Bench Team)
Role Summary
The position requires officers to have exceptional customer service and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The role is to be visible, professionally presented and responsive to support the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. Continuous training is required as policy, procedures and technology evolve in the security environment.
Responsibilities
- Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart.
- Demonstrate excellent customer service and engage with every person positively.
- Carry out all duties in accordance with the Assignment Instructions and Risk Assessment.
- Follow relevant customer policy and procedures.
- Utilise access control systems and ensure the integrity of building perimeter security.
- Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity.
- Deter crime and anti-social behaviour through awareness of behaviour and intelligence.
- Carry out relevant testing of security and safety systems.
- Perform internal and external patrols as required.
- Report incidents accurately and timely, following the correct escalation model.
- Collaborate with the Emergency Services, including detection and protection of evidence.
- Support the customers brand and culture and follow any reasonable requests.
Person Specification
- SIA Licence for specific site (Door Supervision)
- Previous security experience within a luxury or high value retail environment as advantageous.
- Conscientious, alert and a strong attention to detail.
- Adapts to changing priorities and is flexible and collaborative.
- Punctual, reliable, committed, demonstrating respect for colleagues.
- Highest standards of integrity, maintains confidentiality when handling sensitive information.
- Effective communication skills, both verbal and written.
- Responds well to positive change and innovation.
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