Company: Impact Recruitment Services
Location: Northampton
Posted: April 19th, 2026
Team Leader - Customer Service & Sales
Location: Northampton
Hours: 37.5 hours per week (Monday - Friday 9:00 - 17:30, 1 Saturday in 4: 9:00 - 13:00)
Salary: £28,000 - £34,000 + Quarterly Bonus (OTE approx. 10%)
We are looking for an experienced Team Leader to join a busy and supportive operational team. This is a fantastic opportunity to lead, coach, and develop telephone‑based customer service and sales teams.
You will be responsible for managing daily work allocation, team administration, and performance reporting. Using your experience, you will provide hands‑on leadership, ensuring all customer interactions are handled efficiently and to the highest standard. You will also support your team through regular feedback and coaching to drive success and meet targets.
Full product and system training will be provided, so previous insurance experience is not essential.
We are seeking someone who is:
We welcome candidates from all industries who are enthusiastic, people‑focused, and committed to developing others.
If you're passionate about leading and developing high‑performing teams and enjoy delivering excellent service to customers, this is the perfect role for you.
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