Overview
As an administrator in our Cirencester office, the candidate will be an excellent team player with solid organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, willingness to learn and an excellent telephone manner. The role requires experience in a fast‑paced environment, ability to provide high‑level client service, reliability and flexibility. It is a full‑time position (including some Saturdays) supporting the sales team and involves day‑to‑day contact with clients and potential buyers, matching buyers to properties and booking viewings.
Responsibilities
- Registration of new buyers
- Preparation of property brochures
- Coordinating marketing and advertising locally and with nearby offices.
- Management of the KYC and anti‑money laundering processes as required by the Group, liaising with the internal onboarding and compliance teams where necessary.
- Management of the invoicing process for the team.
- Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum.
- Keeping window cards/brochure displays/office systems up‑to‑date
- Liaising with potential buyers and arranging viewings/managing diaries
- Maintaining client files and the Residential client database
- Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the onboarding processes.
- Implement strategies for continuous improvement of business processes and increased efficiency
- Any other ad‑hoc administrative duties as required by the team.
Person specification
- Ability to prioritise and coordinate tasks efficiently ensuring all deadlines are met
- Demonstratable experience of supporting a team of professional fee earners.
- Excellent IT skills (Word, Excel, MS Outlook) and experience of using KYC systems or similar.
- A strong communicator, both verbally and in writing with experience of customer service.
- Ability to establish and maintain effective working relationships with colleagues at all levels
- Punctual and flexible in relation to working hours and duties
- Prior experience of interpreting policies and procedures associated with AML regulations.
- Experience of undertaking client due diligence, including completing independent searches and sanction checks.
- Takes a proactive approach to administration, ensuring that where possible, efficiencies in processes are made.
- Maintains a positive attitude towards routine tasks.
- Accurate and exceptional attention to detail.
- Understands and appreciates the importance of using discretion when dealing with sensitive information.
- An interest in working in a real estate/estate agency environment.
Benefits
- Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance 8× basic salary, group income protection, long‑term disability insurance, interest‑free season ticket loan, bonus scheme – eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Equality and Diversity
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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