We are looking for a Showroom Executive to join us three days a week across our Chelsea Harbour and Chiswick Showrooms.
Please note this role is covering maternity leave for 12 months.
RESPONSIBILITIES:
Showroom Excellence & Operations
- Maintain a polished, inspiring showroom that reflects the prestige of the SDG brands.
- Ensure every visitor connects with the DNA and story of each brand.
- Oversee stock, orders, and sampling to guarantee smooth service and client satisfaction.
- Support both London showrooms, bringing consistency and flexibility across locations.
Client Experience & Creative Service
- Deliver a standout welcome and hospitality that makes every client feel valued.
- Provide expert guidance, using collection books, brochures, and materials to match client needs.
- Create visual assets that help clients envision schemes and confidently confirm orders.
- Proactively source products and follow up with tailored proposals, costs, and lead times.
- Balance multiple demands under pressure while safeguarding an exceptional customer journey.
Sales & Client Growth
- Identify opportunities to upsell, cross-sell, and close sales across a wide client base.
- Strengthen long-term relationships with existing clients while actively growing new business.
- Keep CRM records accurate and insightful, supporting engagement and future sales.
- Promote SDG’s omnichannel platforms to expand reach and client access.
- Stay driven by results, targets, and commercial impact.
Collaboration, Strategy & Events
- Contribute ideas and insights in team meetings, highlighting trends, competitors, and opportunities.
- Support the planning and delivery of showroom events that showcase collections and inspire clients.
- Assist with daily scheduling and operations to keep the team running smoothly.
- Track and share KPIs to measure success and identify areas for growth.
Personal Effectiveness & Contribution
- Deliver objectives on time with accountability and initiative.
- Prioritise effectively under pressure, maintaining both efficiency and accuracy.
- Bring positivity, creativity, and solutions-focused energy to the team.
MEASURES OF SUCCESS
- Customer satisfaction- Monthly showroom and sampling statistics.
- Effective and appropriate understanding and representation of ALL brands achieved.
- New customers and project lead generation, providing Return on Customer Visit.
- Detailed objectives achieved.
- Timely reporting as requested.
- TEAMWORK – one team
CONNECTING WITH OTHERS
Effectively collaborate across the business to develop strong relationships with internal and external stakeholders. E.g
Internal
- Marketing Team
- Leadership Team
- Commercial Teams
- Customer Services
- International Divisions
QUALIFICATIONS
- Educated to GCSE A-C level as a minimum.
- Candidates with Interior Design training are preferred.
- Formal sales training would be a strong advantage but not essential.
EXPERIENCE & SKILLS
- A passion for our brands and products coupled with excellent interpersonal communication and presentation skills are essential.
- Excellent and communication skills, with sound administration.
- Strong verbal and written communication skills with confidence in dealing with clients at all levels.
- Highly self-motivated individual, good at negotiating.
- Demonstrable ability to present, influence and communicate effectively at all levels of the business.
- Self-driven, results orientated and a positive outlook.
- Strong analytical and numerical skills. Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel and PowerPoint.
- Organised, methodical and proactive.
BEHAVIOURS- Energy, Professional, Proactive, Dynamic, Organised, Initiative, Creative, Confident, Flexible