Warehouse Manager (E-commerce & Logistics)
Are you an experienced Warehouse Supervisor or Warehouse Manager with B2C e-commerce experience looking to lead operations in a fast-growing international business?
We are seeking a hands-on Warehouse Supervisor to take full ownership of warehouse operations, drive KPI performance, and build a high-performing team within a dynamic e-commerce distribution environment.
This is an exciting opportunity for someone who thrives on operational efficiency, process improvement, and team leadership and enjoys working in a fast-paced B2C fulfilment setting.
About the Role
As our Warehouse Operations Lead (UK), you will oversee end-to-end warehouse and e-commerce fulfilment operations, including inbound, storage, picking, packing, shipping, and returns.
You will play a key role in implementing best-in-class warehouse processes, improving operational performance, and ensuring seamless B2C order fulfilment within cost and service targets.
You will also lead and develop a team of 4 5 warehouse operatives, setting clear standards and driving a culture of continuous improvement and accountability.
Key Responsibilities Warehouse Operations & KPI Management
- Develop, implement, and continuously improve Standard Operating Procedures (SOPs) across:
- Inbound goods inspection
- Inventory storage and layout planning
- Order picking and packing (B2C fulfilment)
- Outbound dispatch and quality control
- Returns and reverse logistics
- Monitor and optimise key warehouse KPIs, including:
- Inventory accuracy
- Order fulfilment speed (dispatch SLA)
- Mis-shipment and error rates
- Implement 6S / Lean warehouse principles to maintain a safe, efficient, and organised environment
- Drive improvements in warehouse productivity, space utilisation, and cost efficiency
Inventory Management & Space Optimisation
- Lead cycle counts and perform root cause analysis on stock discrepancies
- Implement corrective actions to improve inventory accuracy and stock control
- Plan and optimise warehouse layout, including:
- Storage zones
- Picking areas
- Packing and dispatch zones
- Improve workflow efficiency across picking, packing, and shipping operations
- Use data to optimise warehouse capacity and storage density
Team Leadership & Operational Support
- Recruit, train, and manage a team of warehouse operatives
- Conduct performance reviews and support ongoing employee development
- Foster a culture of accountability, safety, and continuous improvement
- Act as the first point of contact for operational issues and emergencies
- Coordinate internal teams to ensure smooth daily operations and business continuity
Requirements
- Proven experience as a Warehouse Supervisor, Warehouse Manager, or Logistics Operations Manager
- B2C e-commerce fulfilment experience is essential (high-volume order picking, packing, and shipping)
- Strong understanding of warehouse KPIs, SLAs, and performance management
- Experience implementing SOPs, process improvements, and operational best practices
- Solid knowledge of inventory control, cycle counting, and stock accuracy
- Demonstrated experience managing warehouse teams
- Highly organised, proactive, and solutions-driven
- Comfortable working in a fast-paced, international environment
- Chinese language skills are essential due to daily communication with HQ in China
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