About Swatch
Colourful, happy, loud, shrill and forever re-interpreted in different ways. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world - and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days! Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world's largest art gallery on the wrist.
Since the release of OMEGA x Swatch Moonswatch collaboration in March 2022, it was labelled by The New York Times as "the watch industry's defining moment of 2022" and the phenomenal September 2023 release of the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms has seen the brand create global headlines and crowds of exciting watch fans flooding stores around the globe.
The Role
As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Brand Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.
- Lead by example, being hands on, consistently motivating the team to achieve sales targets
- Manage team performance, providing coaching and addressing any issues proactively
- Develop team capabilities through ongoing training and support
- Ensure compliance with all company and brand policies and procedures
- Manage staff rosters and oversee Time & Attendance
- Complete and distribute daily reports to relevant stakeholders
- Receive and reconcile inventory, reporting discrepancies
- Conduct regular quality checks on stock and ensure accurate stock handling procedures
- Support recruitment efforts and interviews
- Deliver comprehensive inductions and follow-up training for all new hires
- Ensure customer service standards are consistently met and enhanced
- Resolve elevated customer complaints with professionalism and care
Skills & Experience
- 2+ years in retail Store Manager role within a high volume store
- High skill set in driving sales and achieving KPI's
- Experience with rostering, staff management and other day to day operationsHighly developed in customer service
- Skilled in providing feedback
- Excellent oral and written communication skills
- Sound administrative skills and training experience
- Organised with fantastic time management skills
- Building and sustaining professional working relationships
- Strong analytical and problem solving skills
- Computer literacy skills (Word, Excel, PowerPoint)
Benefits
- Collaborative and supportive culture
- Generous employee discount across all Swatch Group brands
- Employee referral program with the opportunity to earn a cash reward
- Access to our Employee Assistance Program
- Comprehensive income protection insurance
- Novated leasing opportunities for electric vehicles
- Extensive professional Learning and Development program
- Annual bonus potential on top of your base salary
- Complementary Swatch watch
How to Apply
Click APPLY to submit your application.
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