Location
18-28 Old Spitafields Market, Brushfields St, London, E16AN, United Kingdom
Role Summary
To achieve the Anthropologic mission of creating an "unimagined store experience" by developing a store culture that fosters creativity and inspires both the store team and the customer. Support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, profitability and loss prevention. Ensure appropriate feedback and guidance is given to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Anthropologic culture.
What You’ll Be Doing
People
- Recruit, train and develop managers to increase day-to-day productivity of the business
- Assist with the development of the Management team to ensure succession planning is in place for individuals and future growth of the business
- Manage all aspects of performance development (Performance Appraisals, Individual Development Plans, Coaching, Counselling and Disciplinary actions) for a productive, inspired and successful workforce
- Uphold Company standards and act as a mentor, teacher and positive role model to others
- Lead by example and inspire a shared vision by communicating store and company goals
- Assist and participate with the roll‑out of all new training and operational initiatives
- Possess excellent communication skills in both written and verbal form
- Manage and motivate the store teams to achieve an unimagined level of customer care
Managing the Environment
- Coach the management team to take the initiative as leaders
- Oversee all levels of customer service and ensure a positive store environment
- Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement and time management
- Partner with the Store and Visual Manager to ensure any shop floor based work is carried out efficiently and with minimal impact on the customer experience
Operations
- In the absence of the Store Manager conduct walkthroughs with the Visual Manager and Department Managers on a regular basis with constructive feedback and obtainable goals
- Guide the team to perform all store-level operational procedures accurately and in a timely manner, in accordance with all Company policies and procedures
- Achieve the store stock loss goals
- Ensure there is a functional shipment processing system to facilitate new merchandise being placed promptly, the sales floor fully replenished, and product standards adhered to
- Possess excellent organisational skills and ability to plan, organise and execute projects by priority
- Assist in upholding Company Health & Safety procedures at all times to protect employees and customers against accidents and incidents
Merchandising and Display
- Facilitate communication between the Store Management and Visual team to enhance the store environment and efficiently execute all merchandising projects in a timely manner
- Coach others to understand and interpret current fashion trends in local markets, to generate creative solutions right for the Anthropologic customer
- Work alongside the Visual Manager to strike a balance in creating an inspirational but commercial shopping environment
Commercial Awareness
- Assist the Store Manager to maximise store sales and manage stock levels appropriately through analysing relevant reports, market trends and creative management of merchandise from receipt to sales
- Exhibit a sound understanding of the store's profitability, and guide team members to utilise Company reports to react to trends and drive business
- Stay abreast of current and local trends and have a sound knowledge of customer profile
- Demonstrate entrepreneurial skills to achieve and exceed store targets
What You’ll Need
- Experience in a management role, working in a fast paced but highly creative and customer focused retail environment
- Ability to positively impact results in sales, payroll and stock loss
- Proven record of developing a Management team and talented individuals
- Ability to identify problems and implement creative solutions (back of house, scheduling, organisation)
- Appreciation and understanding of the Anthropologic culture and its appeal in the market
The Perks
Work Life Balance
- "Life Leave" – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing
- Employee Assistance program to support mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts
- Up to 40% employee discount at all URBN Brands
Travel
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development
- We offer structured support within the business alongside continued learning and development
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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