Store Manager, Calvin Klein St Pancras
Responsibilities
- Partnering with the store management team to build on business opportunities and achieve company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
- Identifying opportunities and collaborating with others to grow the business or improve performance.
- Consistently fostering a positive store experience by treating all customers and staff members fairly and consistently.
- Ensuring “door to floor” best practices, visual merchandising directives and standards for the sales floor and back room are being executed; continually reviewing standards to ensure clear and consistent execution.
- Communicating regularly with the buying team to ensure the correct stock levels and demographically appropriate stock is available.
- Analyzing store‑level reports and creating action plans to improve results.
- Communicating with staff daily on individual sales goals and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
- Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
- Providing training and coaching for employees (daily, weekly and monthly) and ensuring that it is appropriately documented.
- Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
- Making commitments and decisions on available information even under stressful and changing conditions.
- Setting challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
- Coordinating appropriate action plans while considering consequences and budget decisions.
- Conveying clear ideas and goals, managing the implementation of those ideas and managing measurable and achievable results.
- Creating energy and excitement around shared goals and values.
Qualifications
- You will have a minimum of 6 years of progressive retail experience.
- You will have a minimum of 2 years of store management experience in the service or retail industry.
- Extensive experience connecting to consumers in a brand retailer is essential.
- You will have previous retail operations, budgeting, planning and sales experience.
- You will have previous people‑management experience and will act with purpose to resolve conflict and unproductive disagreements.
- You are an effective communicator with the ability to cultivate belonging.
- You collaborate to win and recognize and celebrate the contributions and achievements of others.
- You are courageous in giving feedback that promotes positive behavioral change.
- You adapt fast and work with pace.
- You are energetic and inspire trust, showing a clear presence on the shop floor.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
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