Service Engineer

Service Engineer/ Field Service Technician – Spider is advertising on behalf of a leading industrial automation provider in the food industry who are seeking two Service Engineers / Field Service Technicians to join their After Sales team based in Snetterton, Norfolk on a full-time, permanent basis!

They are looking for an experienced Service Engineer / Field Service Technician with at least 5+ years’ experience in the installation and servicing of bespoke machinery, ideally within food or beverage automated production lines. They are also looking to take on a more junior Service Engineer / Field Service Technician, for whom full support, training, and career development opportunities will be provided.

Fantastic company benefits include:

• Competitive salary: £33,000 - £45,000 per annum (OTE £35,000 - £48,000) depending on experience.
• Holiday: 25 days plus bank holidays
• Benefits: Company vehicle, Private medical care, 3% employer pension contribution, structured onboarding and ongoing training, career development opportunities within a growing international business, supportive and collaborative team environment

About the role

As a Service Engineer / Field Service Technician, you will represent the business on-site at client locations, providing technical support, managing inspections and warranty-related work, and ensuring equipment is installed and operating to specification. The position is primarily field-based but also requires regular attendance at the Snetterton office for operational support, spare parts coordination, administration, and onboarding activities. Flexibility for domestic and international travel is essential, including assignments of up to three weeks.

Main Duties and Responsibilities

• Provide service, maintenance, and technical support to customers across the UK and internationally
• Install and commission equipment and full production lines
• Perform electro-mechanical assembly and basic component configuration (e.g. frequency converters, sensors)
• Assemble machinery from technical drawings and carry out scheduled maintenance and inspections
• Produce detailed service reports, including recommendations, and manage warranty claims in line with company processes
• Ensure equipment operates safely, efficiently, and to specification, while representing the business professionally on customer sites

About you

You will be an experienced Service Engineer / Field Service Technician with a mechanical qualification or relevant experience in automated or industrial equipment, ideally including assembly and commissioning of production or automation lines. Strong mechanical and electro-mechanical skills are essential, including the ability to read technical drawings; electrical or welding experience is an advantage.

The ideal candidate will have 5+ years’ experience, although applicants with strong transferable skills and practical experience will be considered. The role requires a reliable, detail-oriented individual able to work independently in physically demanding, customer-facing environments. Basic knowledge of pneumatics and hydraulics is beneficial. A full UK driving licence and willingness to travel are required, and forklift experience is advantageous.

About them

This company provides cutting-edge post-harvest solutions for the fresh produce industry, offering machinery and systems that help customers optimise efficiency and productivity. Renowned for innovation, quality, and outstanding customer support, they foster a collaborative and professional environment that is both enjoyable and inspiring. Employees benefit from excellent opportunities for personal development and career progression within a growing, forward-thinking business.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

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