Operations Manager
Location: Wrexham
Hours: Monday to Friday (office hours, must have flexibility to work outside of these hours at times)
Salary: £40,000 + overtime available
Job Overview
Join our client in Wrexham as an Operational Leader. We’re looking for a confident, driven, and experienced Warehouse Operations Manager to take full ownership across various shifts with team performance within a fast‑paced cold store and logistics environment.
Key Responsibilities
- Operational Leadership: Take full accountability for warehouse operations, lead and support Cold Store Operators across multiple shift patterns, provide strong leadership presence on the warehouse floor, ensure smooth workflow, performance, safety and accuracy, act as an Onsite Manager reporting directly to the Site Manager, hands‑on support when required (Counterbalance/Reach licences advantageous).
- Customer Experience: Work closely with Customer Service and Admin teams, resolve issues quickly and professionally, maintain excellent service levels for key customers, attend customer performance reviews where required.
- Quality, Safety & Culture: Champion outstanding health & safety standards, ensure compliance with food safety, temperature controls, and high‑bay processes, promote a safe, positive, and quality‑driven culture across the shift, support LEAN, continuous improvement and 5S initiatives.
- Operational Expertise: Experience of logistics, warehousing, or cold store operations, understanding of blast freezing, crystallisation, and food safety (preferred), ability to balance operational oversight with strategic decision‑making.
- People Management: Lead, support, and mentor night‑shift teams, manage absences, performance, welfare and development, ensure the Night Supervisor is supported and performing effectively, promote progression, discipline, and a productive team culture.
- Systems & Reporting: Confident using Microsoft Office and warehouse management systems, provide accurate reporting to the Site Manager, support site improvement plans and operational projects.
Qualifications
• Strong leadership and management experience (leadership presence on the floor and mentorship of night‑shift teams).
• Experience in warehouse and cold‑store operations with a knowledge of blast freezing, crystallisation and food safety (preferred).
• Ability to operate counterbalance or reach forklifts (licence advantageous).
• Proficiency with Microsoft Office and warehouse management systems.
Equal Opportunities Statement
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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