Customer Service Team Leader

Client Details

Michael Page has partnered with a reputable Law Firm in Stoke to recruit a Customer Service Team Leader on a permanent basis.

Description

As a Customer Service Team Leader you will manage a productive team, ensuring a positive solution-focused culture. You will provide training and coaching, identify skills gaps, conduct regular 1:1s and coaching sessions, and review quality. The role is hands‑on managing escalations and issues, ensuring resolutions within agreed SLAs.

Qualifications

• Experience as a supervisor in a professional services environment in a volume position
• Excellent people‑management skills
• Ability to work in a fast‑paced, high‑volume environment with a busy workload
• Passion for delivering excellent client care
• Experience in change and technology improvement projects

Benefits

Up to £35,000 dependent on experience, central location in Stoke, no shift patterns or weekends, established high‑performing team, and growth opportunities.

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